Waypoint Insurance - Ladysmith, British Columbia

Robert W.

Lisa was a fantastic help today. She was super friendly, kind, and helpful! Not only that, she spent all day making sure that we got our policy on time. I'm incredibly happy with my experience. Thank you Lisa for making everything go so seamlessly today - will definitely be coming back thanks to your professional and kind service!

Karen R.

Jake was very knowledgeable and engaging. As I am a chatty senior, it is always nice to have friendly, congenial phone conversations. He was articulate and described detailed insurance options for both my truck and my trailer. He was patient and we managed to share afew personal experiences. I had a very favourable experience with this Waypoint agent.

My thanks to Jake

Steve N.

Caitlin was fantastic. Provided very clear explanations, options. Very customer service oriented as our the many various staff we have worked with in the Ladysmith Office. And they are the reason we do business with Waypoint Insurance. Thanks to each and every one of them

Elena F.

I contacted Waypoint Insurance regarding my home insurance and was directed to Rachel Stoll. Rachel helped me navigate a complicated policy, which required an urgent extension of my policy on a closing house sale and a last-minute adjustment to the policy end date. She went out of her way to explore options for me and consistently kept me updated. Rachel was always available to answer my questions and provided sound, practical advice. I truly appreciated her sunny and friendly disposition, which made a stressful period much more bearable. I highly recommend reaching out to Rachel Stoll for all your home insurance needs.

Murray L.

Big shout out to Tiffanni at Waypoint Ladysmith. Went there to insure new PWC Trailer and enquire about additional insurance for the PWC’s. Tiffanni was very quick, helpful and knowledgeable to get me everything I needed in one visit. Highly recommend Waypoint Ladysmith. Thanks again Tiffanni!

Christopher S.

Tiffany Kwan was the 3rd insurance broker and last who finally was able to help me, no one else could solve my problem and I'm very grateful for her professionalism and ability.

Geoff &. V. B.

The advice and service provided by Jake was exceptional! Above and beyond. Jake was very empathetic and is dedicated to service. He is going to rise to the top of this company.

Gary B.

As always, the service from Waypoint was flawless today, with Nora taking care of my icbc renewal quickly, efficiently, and professionally. There should be more Nora Goeschick's in the insurance business! Thank you.