Waterfalls Lodge Inc. - Spanish, Ontario

Bryan P.

Just booked my 4th trip to waterfalls lodge. We live in central Ohio and it’s an easy 11 hr drive to the lodge. Cabins are always clean and the resort area is always clean and the staff is very friendly. We rented boats on our 1st visit . They are well maintained and the prefect size for 2 adults and a child. Now we bring our own boats and food. Cabins are right on the lake for a prefect view of the landscape. The deluxe cabins are great for a couple families to share. Boat traffic is minimal and the smallmouth fishing is action packed and nonstop. Don’t hesitate to book a trip here. We’re trying to book a fall trip as well. Tight lines and happy memories

R4960MKmarka

Our son and his family came here a few years back and because they loved their experience so much, we decided to splurge on a vacation here to celebrate my wife's retirement. We opted for the American Plan, for one week, which is supposed to include daily housekeeping.|The staff was friendly at check-in. When we got to our cabin, it became clear that the pictures on the website, and the promise of a "recently renovated bathroom", were not entirely accurate. The bathroom sink was not attched to the wall. The water pressure in the shower was next to nothing. The toilet needed to have the lid removed from the back to have the chain reattached, at least 10 times. The shelf above the sink was also in danger of falling off. We understand that we were not going to a 5 star hotel, but these are basic things you would expect, especially for the kind of money they're getting.|Over the course of the week, we had to remind the staff that we had the American Plan at least 5 times. At the end of our 7 days, we had received only 4 days worth of this service. We had to ask at the office for basic things like garbage bags, a recycling bin, towels and face cloths, a fan, firewood and to come in and tidy up. These are all things we paid for and were supposed to get, without my having to go and ask for them every day or so. Each time I reminded someone on the staff about this, they were very friendly and "sorry" but I found myself going back to ask for the basics, time and again. When I was asked at check-out how my stay was, the response was the same. I was also told that the manager would be informed. We have yet to hear anything about it. I would have welcomed some feedback.|I've included some pictures of some of the cabin so readers can judge for themselves. I could have taken more, but when check out time came, we just wanted to leave. |I can only guess, but it seems to me that Waterfalls Lodge has been bought by someone who sees it as an investment and nothing else. The state of the cabin we were in and the grounds in general should have tipped us off right away. There is no pride of ownership. The staff, while friendly gave the impression that they were somewhat "handcuffed" by restrictions from managment, like there was some kind of mandate to do the bare minimum. I should mention that the kitchen staff was excellent and I have no complaints about the boat and it's maintenance. That said, good food and a good boat are not nearly enough for us to spend that kind of money at Waterfalls Lodge ever again.

Sabrina E.

I got the Glamping package with my friend. Firstly, the tent was roomy and comfortable, with lots of soft carpets on the floor. I was excited to see we had drinkable water on tap at the campsites. We had a great view of the water and dock nearby to access our complimentary boat rental. As well, we could call for a canoe or kayak for our use at any time. The resturaunt at the top of the hill is fantastic, great sized portions. The campsite is also pet friendly! Overall, we had a fantastic visit and can't wait to go back!

Trevor M.

Just went for the Brunch for the very first time and we will be back. I eat to much of the breakfast to so get the second plate of awesome lunch food to choose from. And to top it off they had a farmers market with some excellent vegetables and produce to purchase. Great job!

Tour39854971400

Second time meeting friends at this establishment. First time came with my husband and this time he did not come along because he knew the food was quite bad.||The reservation was under our friend's name. I arrived first. I was greeted with a somewhat apprehensive waitress/server. After a cursory hello she quickly asked if I have a reservation. I said yes and gave the name. She did not check the reservation she asked me instead - how many people are in the reservation. I said that I did not know but probably 4 to 6. She then said again so you don't know how many? I reiterated again that I did not and that she could check the reservation. She disregarded me again and said for the last time "well it depends where we seat you". And I reiterated again that I don't know. Finally another waitress looked at the reservation and said it's 5. Finally she sat me down. There was no one else in the restaurant. It was 9:15 and the reservation was for 9:30 brunch/breakfast. || It's almost like she was in a bad mood and was spreading her nastiness to the customers and I was simply the one that she picked because I showed up early. Oh yeah and she had the nerve to approach me trying to sell tickets for a Veteran fund raiser. I'm pretty sure that if I had bought any - my tickets would have ended up not included in the final pick. ||I have eaten in excellent establishments all over the world (I'm 58 years old). And I know passive aggressive service when I encounter it. This restaurant is a perfect example of the servers having control over the seating area. When the management is around you may get better service but when they are alone you will get bad or almost rude service - unless they know you. Try to complain about an attitude. ||The brunch bar was not even average is was way below average. I know that there is a food desert between Sudbury and Sault Ste Marie ontario and the food in almost all establishments are average to below average. This one is way below average.||The milk and creamers on the table were sour. But because they were the type that do not need to be refrigerated when they go sour they form a strange slimy blob at the bottom of your coffee cup. I had to spit out the last sip because of this. The ketchup and condiments on the table looked grimy and I know that the ketchup is never taken off the tables and refrigerated ever. This is also an example of lazy people running the restaurant. ||I have been to restaurants that are plain but clean and fresh. The ketchups are fresh out of the fridge and same with the cream and milkers. ||I can't even get into the taste and texture of the food. You can just imagine. ||Anyhow unless you are desperate do not go for the brunch here. I don't know about dinner.

Ron E.

First time at Waterfalls Lodge, and we hope to be back. The lake is beautiful, and fishing was great. But the standout of the lodge was the staff. Everyone was kind, extremely helpful, and always happy to see and chat with you.

Rich G.

Attended for a 3 night stay this summer. We stayed in one of the older cabins. The beds were comfortable, the kitchen was well equipped, and the BBQ started on our first try.

Went fishing all 3 days but the fishing was so so.

The people working here were very polite and the boats started every time we wanted to go out. The boats are starting to have some wear and tear due to being used but it's great to have the seat and flat vinayl bottom.

My only complaint would be the price. It felt like it was a little too pricy for the quality of fishing. When you travel this far up north and pay this much, you expect to catch walleye, pike, and bass on a regular basis.

Sh K.

Fantastic location as this was my childhood home for a while. Some repairs needed but new owners seem to be hoping toward that. Service was great in that the issues they mixed up they rectified as soon as possible.
Fun time on the pontoon but it needs a good scrub and bleaching perhaps to get some of the mold off.
Staff very friendly and tried the very best to make it a wonderful trip.