U-Haul Moving & Storage of Abbotsford - Abbotsford, British Columbia

Nick T. B.

I got an amazing deal on a drive up locker. They have punch code access until 10pm (later than most). They have different size lockers and an RV or vehicle storage lot as well in the back. thank you!

Mikala M.

My room mate and I came to this location to resolve a truly terrible and disappointing experience we had with a customer service agent over the phone, and were rewarded with helpful positivity and good nature. Brittany really saved the day/week/month and restored our faith, treating us with calm respect and professional representation of an otherwise chaotic and stressful industry. Thank you!

Colleen G. G.

I WOULD PUT ZERO STARS IF I COULD!!! I made a reservation 2 MONTHS AGO with this UHaul location for a 15’ truck to move to Saskatoon for veterinary school. They have called me 2 days in advance to tell me I will have to drive to Osoyoos to pick up a truck or they won’t have anything for me. They keep repeating that I made a “request” not a “reservation” even though on the app it is listed as a reservation. What is the point of making a reservation just for them to turn around and cancel it last minute. I’ve been calling around to other companies and it’s too last minute to use someone else. I’ve booked hotels already and my parents have taken off work and now I’m absolutely screwed. DO NOT USE U-HAUL!!!!!!!

Kristina R.

I made a reservation online to book a 26’ moving truck with a dolly and other moving items over a month before our move. I received a call the day before our pick up date from the booking coordinator letting me know the truck was available and will be ready for pickup tomorrow but it is just at a different location than I had originally booked (this was all good with me). My husband drove out to the further away location to get our truck and when he got there they said our truck is not here, they were told the day before that it was not available as the people who had it before us extended their use and essentially they just had no truck for us, why were we not told this? I got a call saying it would be there! I called Uhaul and told them what is going on and they did a check and said there are no trucks in the fraser valley AT ALL and then asked “would you drive to the states?”…after that option was quickly denied and also the other presented option to drive up to Kamloops ourselves to get a truck, the next best they could do was get me a truck the next day in the evening in Langley, and when I asked if they would have someone drive the truck to Abbotsford they said “No, we don’t do that for customers”. Thankfully my husband was given a different number to call and after sitting around all day we finally got a truck that evening. Side note, the dolly I also ordered was not with the truck so we went to another location where they said it would be, no shock it wasn’t! I made a reservation but apparently that doesn’t guarantee you anything! No where on the website when you make the reservation does it say this, maybe you should add that on your booking site Uhaul!! Also while I was trying to get a new truck the agent on the phone said they will put a $50 guaranteed deposit on the truck…where was this option when I booked originally!?! I would have paid it!! Absolutely horrible experience you made our move sooo much more stress than it needed to be.

Annaliza B.

I was really satisfied with the service. Christine was very helpful patience and polite accommodating. Comfortable to deal with her. Kudos keep it up. Highly recommend⭐️⭐️⭐️⭐️⭐️

avb13

Wonderful experience! The whole process went very smoothly and the manager was very helpful and courteous. Would definitely recommend this company to others!

Nadine S.

I got a unit for two months. I told this to the person working when I signed up. I assumed (wrongly) that by giving my payment info that I would be charged the next month. Nope. Instead I got a letter saying I had been charged a late fee for not paying on time. I tried calling multiple times and could never get through. Yet I hadn’t known that I hadn’t paid because I assumed the initial day of set up had set up payment. Then! On Feb 28 I rented a truck and cleared my unit. It was after hours and so the guy working earlier had said to use the app. I followed the steps in the app to cancel my unit. I took photos and submitted. Since then I have a note on the app saying that my cancellation is still pending approval. Today I get another notice saying I have not paid for my unit. Um … I don’t have a unit anymore. Even your app agrees.

I will hopefully never have to use U-Haul again. Highly do not recommend because their communication is so poor.

Also, the guy working two of the times I went in called me sweetie and that really creeped me out.

Only reason it’s 2 stars instead of 1 is because when we rented a truck, there was a glitch in the system and we were supposed to return it too soon. The manager working (that’s the only day I met him) was helpful to get us a van instead that we could keep for the time we needed. I was grateful for his help as moving is such a stressful thing.

Ariel

The staff is always so nice and accommodating. They are always on time and make sure everything goes smoothly with the rentals. I have had nothing but a positive experience with this uhual location