The Shoe Company - Nanaimo, British Columbia

Introduction

Bienvenue chez The Shoe Company, une enseigne spécialisée dans la vente de chaussures, située à l'adresse suivante : 6631 Island Hwy N #2, Nanaimo, BC V9T 4T7, Canada. Ce magasin est un lieu de prédilection pour les amateurs de chaussures de qualité et de tendance. Dans cet article, nous allons explorer les services principaux, l'emplacement et l'accès, les caractéristiques remarquables, les informations pratiques et les aspects positifs des avis clients de The Shoe Company.

Services principaux

• Vente de chaussures : The Shoe Company propose une large sélection de chaussures pour homme, femme et enfant. Vous y trouverez des chaussures de tous les styles et pour toutes les occasions, allant des chaussures deevery day aux chaussures de sport en passant par les chaussures formelles.
• Retrait en magasin : The Shoe Company offre la possibilité de retirer vos achats en ligne directement en magasin. Cela vous permet de faire votre shopping en ligne et de récupérer vos achats dans le magasin de Nanaimo.
• Services sur place : Le magasin dispose de services sur place, tels que l'essayage de chaussures et l'ajustement des semelles, pour assurer un confort optimal.
• Achats en magasin : Vous pouvez également effectuer vos achats directement en magasin, où vous pourrez bénéficier de l'expertise des conseillers en chaussures pour vous aider à trouver la paire parfaite.

Emplacement et accès

The Shoe Company est situé au 6631 Island Hwy N #2, Nanaimo, BC V9T 4T7, Canada, dans le quartier de North Nanaimo. Le magasin est facilement accessible en voiture, avec un parking gratuit disponible sur place pour les clients. Le magasin est également accessible en transports en commun, avec l'arrêt de bus le plus proche situé à proximité.

Caractéristiques remarquables

• Accessibilité : Le magasin est conçu pour être accessible aux personnes à mobilité réduite, avec une entrée accessible en fauteuil roulant et un parking accessible en fauteuil roulant.
• Possibilité de faire des courses rapides : The Shoe Company propose également des options de paiement mobiles NFC pour les achats rapides et pratiques.
• Acceptation des cartes de crédit et de débit : Le magasin accepte les cartes de crédit et de débit pour votre commodité.

Informations pratiques

Les horaires d'ouverture de The Shoe Company sont les suivants :

• Lundi au mercredi : 10 h - 18 h
• Jeudi et vendredi : 10 h - 21 h
• Samedi : 9 h - 18 h
• Dimanche : 11 h - 17 h

Le numéro de téléphone du magasin est 250-390-9272 et le site web est stores.theshoecompany.ca.

Aspects positifs des avis clients

La plupart des avis clients sur Google My Business pour The Shoe Company sont positifs, avec une moyenne de 3,7/5. Les clients apprécient la variété des chaussures proposées, la qualité des produits et l'excellent service client. Ils ont également mentionné l'accessibilité du magasin et la commodité du parking. Un client a particulièrement apprécié la manière dont le gérant adjoint a géré une situation délicate avec un autre client, montrant ainsi l'engagement du personnel à offrir une expérience de shopping agréable.

👍 Avis de The Shoe Company

France R.

4/5

Vente de chaussures intéressante.

Shanta& R.

5/5

We were shopping around this store. One of the customers was very rude to me and complained about me in the store. The store assistant Manager handled it very smart way. I felt thankful for the protection of customers and customers service. The store has a very good connection of shoes with reasonable price. Very neat and clean. Staffs are very helpful and friendly. There are free parking including accessible parking in mall parking area. Recommend to others try this store

werethless 1.

1/5

Rachit was beyond unhelpful and incredibly hard to understand. Their stock is WAY off and what the site says means nothing. Don't shop here

Sam G.

1/5

I am a “ The Shoe Company” VIP, and long-time customer. I recently purchased a pair of boots there for my teen. Unfortunately, the zipper broke after a handful of wears. I called to ask if they had a pair to replace them, and was told they only had one pair left in store but they were defective, so they would offer me an additional 20% off. After already purchasing a pair that were defective I did not want to replace them with another defective pair. So, I asked about ordering a new pair in to replace them with. The manager said it was not possible unless I came into the store. I explained that I lived an hour north of the store, quite a distance to drive to do the exchange. So, I would like the replacement pair to be there after coming all that way, so that we could complete the transaction/exchange in one trip. The manager repeated in a very curt manner that the store policy states that they cannot order items in unless the customer is at the store in person. Under the circumstances I was hoping for some flexibility around this, as they were specifically to replace a broken, defective item purchased at the store. There was NO flexibility.
So, I offered to pre-pay with my CC. At which point the manager informed me that it was illegal to take CC payments over the phone. OK.
So, I asked him if I could just leave the CC #, my purchase receipt info, and my personal contact info in good faith, so that he may be able to order the replacement pair in, ready for us to pick up in a few days. He stated that it was not possible, as it is illegal to take any CC info over the phone. OK.
I told him I had already checked into ordering a replacement pair online, but the cost difference was $30+ more than I paid in store. So, I asked what other solutions there were. He said there were none. I had to come in, do the exchange, and order the new ones in person. Then once they arrived to the store I would have to drive there and back (2 hours) yet again to come pick up the new pair. I explained that the time, and gas it would take to do that would pose a hardship financially, and it just did not seem like a reasonable solution. At this point the manager became very short and dismissive with me. He began talking over me, and not listening to my concerns. Nor did he try in anyway to help me resolve the issue. I asked him to please stop interrupting me and allow me to speak, at which point he became exceedingly rude, telling me there was nothing he could do to help me. He then said he had an alarm going off, indicating that he was going to be late for a meeting. He had been on the phone with me for less than two minutes. When I once again requested that he please help find an agreeable solution he hung up the phone on me. This call/exchange happened to take place over speakerphone in our company board room. It was overheard by a number of my colleagues.We all agreed it was both embarrassing for “The Shoe Company”, and unacceptable in terms of customer service. I was advised that I should follow up and notify corporate, which I have done.
In the meantime I’m happy to relay that the customer service support agent was both receptive, and professional. She was able to offer a solution that worked from a customer standpoint. She also made sure there was stock available in the brand, style, and size we were looking for.
The solutions offered by head office customer support should’ve been easy enough for an individual in a management position to negotiate. Sadly that was not the case here. The current manager is very unprofessional, and rude! He very obviously lacks the adequate training and customer service skills necessary to provide even the most basic of customer service solutions. I can no longer in good faith support a company that permits their management to behave in such a disgraceful manner towards their customer base. “The Shoe Company” just lost my business, as well as all the rest of my colleagues who were privy to this very unsavoury exchange.
#ManagementFail #VeryBadForBusiness

Parker O.

1/5

I tried calling three times but got hung up on. I wanted to order some shoes, but I guess they want me to shop elsewhere.

Colleen M.

1/5

Arrived after the mall opened at 11am. Store is supposed to be open. I drove over an hour to make a return. Pretty unhappy about the wasted trip.

Andrea

1/5

I was the only person in the store and zero customer service.. but employees were havinga great conversation with each other. I'll go elsewhere. What happened it didn't used to be like this?

Parma G.

5/5

Walked in as was browsing shoes, for anyone complaining about the looks - this is a discount shoe warehouse. They will not put the glass slipper on for you. They will however go out of their way to order you the shoes you want.
They offered to ship me the shoes and there is no charge when ordering in store. Today I got notification that shoes are out for delivery. Great service, and the person working was very helpful and professional.