Stettler Medical Clinic - Stettler, Alberta

J C.

I am quite upset with the care the front desk ladies provide. The nurses were not up to date on office procedures and ended up losing a very important sample that we had waited over a month to even produce, and then failed to notify us about it until I called in 20 days after the fact. When speaking to the nurses and office manager, it was almost like we were shoved off and everything chalked up to not being up to date as there were “multiple policy changes over the course of three months.” My husband and I were told different things when we called in and spoke to the nurses which caused further confusion. After speaking to a referral clinic myself, I was able to get everything figured out for me and my husband without waiting another 1-2 months like what was being suggested. There was no offer from the nurses to help us further. Our doctor was very sympathetic and was able to refer us, but I was shocked with the negligence and disinterest of the entire situation.

Mychal M.

Very unprofessional. You need to change your hours on Google and your front of clinic poster. It said open from 1pm to 4 30pm

This is a huge oversize for a medical clinic. I just came from the hospital and need my doctor. I waited outside for 15minuts. After my 4th time calling I get an automated voice then I cannot leave a message at.

Awful clinic management and honestly these ladies at the front need to be replaced by people who care. Shame on you.

ana A.

We came in because my husband cut his finger with an axe and my grandson’s asthma was flaring up. The staff were very friendly and accommodating. Both were well looked after. Overall, a positive experience!

Destiny M.

So far my experience has been good. They seem organized, though things get a little busy. Some of these reviews seem extremely unfair, giving a 1 star review when your issues happened at the hospital? Or giving a negative review when youve actually not been to the clinic or had an appointment? I would say that my appointment times have been swift and I have gotten help from the doctor and my concerns have been taken seriously.

Mr. B.

The Doctors and staff are easy to speak with. They made me feel comfortable throughout my visit. Glad for their help and expertise minutes from my house.

James M.

Everyone from the receptionists and nurses to my my physician Dr. Jaco Vermeulen have been amazing so far. Been dealing with a work related issue, and it being time sensitive, they have all worked with me to get through this as quickly as possible. Very helpful so far, and it's getting me back to work sooner.

Rachel D.

Very rude front end staff. Love my dr and that is the only reason I stay with them. I Do phone call appts as I am a hour away, and majority of the time I am at work when My phone appt is scheduled. Where I work (clearview red deer) there are no phone towers so it is very hit & miss service, so I asked the front receptionist to call my work (which is a spa and salon) and she laughed at me and said no. I had to explain again 2 more times that i will be the one answering it will just come through as the spas name. Very rude for such a simple question.

Elisiabeth M. (.

Very rude reception. Decided to go elsewhere because of it. She spoke over me the whole time, made sarcastic remarks, mocking tone repeating or speaking over when I asked questions about the clinic and was using a very annoyed tone of voice the entire time. Shouldn’t have someone who doesn’t want to be on the phones on the phone lines.