Smiths Falls Kia - Smiths Falls, Ontario

Jessica McLay

We had just purchased our first Brand new vehicle with Peter at the Smiths Falls Kia dealership. We are so pleased with the entire experience from start to finish. We knew exactly what we wanted, had spoke with Peter and he’s so down to earth, straight forward and pleasant to deal with. The Employees that helped me set up my car stereo and explained how to use all the new gadgets that I’ve never seen before were so knowledgeable and friendly too! I could not have asked for a better experience! THANK YOU Peter & Brandon for making my transition enjoyable and exciting!

Amanda Watson

Usually I have experienced good service here. Today I showed up for my oil change. I was about 10 minutes late. I let the lady who was working service, and clearly overwhelmed know I need to be back in Perth for 11:15am. It was approx 9:10 am. She said something along the lines of "well you're late". I had been assured when booking that the services I had booked would be about 1 hour 15 mins. At 10 am, my car still hadn't even gone in the garage. I told the lady I wanted the keys back, as this would no longer work for me. When I called back, she made a comment about how everybody needs their car back as soon as possible. Which may be true, but I also work by appointment and so if I told a service will be x amount if time I would schedule around it with some cushioning. So I don't just have the luxury of dropping my car off for the day or x amount of unidentified hours, while I live and work from another town when no loaner is available.

It would have been much better service if instead of passive aggressive service, the woman stated they were running over an hour behind, and that perhaps I should reschedule my appointment-instead of letting me sit there for 50 mins when my car hadn't even been started, essentially wasting my time, as such a late start did not leave enough time for me to return to Perth. At what point, had I not checked, would the business have addressed the fact that the services couldn't be completed within the time-line I had stated I had.

Laurie Henry

Mike and Peter were very pleasant and professional . KIA has always come through for me. Thank you for the laughs !

Jacob O'Hara

It was an absolute pleasure purchasing my first car at the Smiths Falls Kia. Right from the start it was exceptionally professional, and well organized. Brandon was amazing answering every question I had over the course of a week. Lastly, Peter helped top the experience off as he is a very kind man who’s only trying to get the best for you!

Bob Erwin

I went there because I'd received a recall notice for my Kia Optima. The part involved (trunk latch) was replaced quickly by the very effective, professional staff.

Benoit Forand

I recently purchased a used vehicle from Smiths Falls Kia. I was very impressed with the professionalism and honesty from the sales team. I would like to personally thank Brandon and Peter for all the help. I wouldn’t hesitate to recommend anyone to this dealership.

Ben F

Natalie Friese

Smith Falls Kia made me consider moving to Smith Falls because of the incredible quality assistance I received (something you don't often find in bigger cities)! How kind, professional and caring their service department was when my engine blew this summer. It was heartwarming. Everything went smoothly and my experience was one I will tell others about for a very long time. Thank you?

Pierre Godin

This is an awesome place to do business friendly staff and great service. They fixed my Suv twice and I was moving and the first time they hooked me up with a rental. But it was only a couple days and I was back on the road. Service is very knowledgeable and the mechanics know there stuff. Now I am back on the open road thanks to Smiths Falls Kia. I would recommend ? them to anyone who needs good reliable service. I have there number in my phone now. Very impressed with all of the staff. ?