Services Financiers aux Patients - Hôpital du Mont Sinaï - New York, New York

aus

I felt that I should record my experience here, since its informative.

Most of the payment issues here are likely arising from Mt.Sinai's Emergency room services and not their regular physicians networks.

About a year ago, I was sent to emergency room by ambulance after a minor accident. The result of that visit is I received several bills sporadically, which I paid promptly. However, one bill seemed to not have been paid in full and a year later was sent to collections.

I called the number listed here and spoke to an agent within a few minutes. They asked which collection agency was calling me the reference # the provided, once they found the case they sent me to payments where I paid the outstanding balance and they said they would take care of the collections agency. The whole affair took a total of 15 minutes.

During my call with the billing services, I asked why the reference number associated with collections was not the same as my account # on my chart. They mentioned this is because this is billing from emergency and the hospital, while my chart is physicians. I've never experienced this kind of issue with anything with my physicians billing.

In general based on my expereince with Mt.Sinai, I will continue to use some of their specialists, but will avoid their emergency room when possible.

Elle Belfer

I went to see a doctor last week. I don’t have insurance and paid in full ($150) for my 5 minute visit. They aren’t even able to do any bloodwork at this location so it was a waste of time and money. But then a week late I received my online bill for $260 (after I already paid in full). I called and was told that was a mistake. Ok. Today I woke up to a new bill—this time it was $800. I’m gonna call them one more time to inquire how I end up getting new bills for one visit that I already paid for. Then I will be following up w my attorney.

Sarah Overholt

I am also having a very hard time with 3 of my mom's bills. She never gets bills and now all of a sudden she got 3 out of the blue for almost $1,200. After reading all of these reviews it seems like everyone is having the same horrible issues with this billing department. They should probably do some sort of investigation before they get sued.

Iris Yung

Unethical practices. I had a 10-minute telehealth visit and was billed $300 from the doctor and $400 for a facility fee on a TELEHEALTH visit. Before this, I called Mount Sinai 5 times to get an estimate for this visit. It was under $60. I now wish I got that in writing. Despite disputing this with their billing department and patient relations, this is the only large health network in NY that refuses to negotiate a bill, especially $700 for a 10-minute chat where nothing happened. It took them months to get back to me and despite offering to pay the amount initially discussed, they would not budge and threatened to send me to collections. I will not be voluntarily coming back to Mount Sinai.

Jeslin Varghese

I am writing to address a billing concern regarding my appointment with Dr. Arnouk Johny on June 30th, 2023. After the appointment, I received a bill with an itemized charge for a 'Musculoskeletal system procedure,' which was not clearly explained. I contested this charge with my insurance provider but was unsuccessful. I kindly request transparent billing practices and ask that you refrain from billing for a procedure that, to my knowledge and Dr. Johny's acknowledgment, did not take place. I value my time, and the ongoing correspondence on this matter has been both time-consuming and frustrating.

Julie

Went to a dermatologist Dr. David A. kriegel in scarsdale for a removal and biopsy of a skin tag after a recent pregnancy. I’m fully insured, paid a copay of $15 and $200 for the cost of this procedure. Then received an additional bill from mount sinai for $240. I called the dermatology’s billing dept no one can explain how or why I’m receiving this bill and now it’s in collections. Apparently this is something I now have to rectify.

Bruce Ward

The worst. The billing and Financial services department somehow don’t communicate with each other. There are 1000 phone Numbers, and most of them either disconnect you or keep you on hold when no one is ever going to answer. I actually discovered, on my own, that i had been overbilled, and I had overpaid. Nobody in the billing department ever saw it. To their credit, they did eventually repay me in the amount of my overpayment. But that’s only because I found the error myself. They send 20 statements at once, at least once a week, even when I have requested paperless billing. I never look at them. I just throw them out. It’s unbelievable that an institution like this cannot have a proper billing system.

melissa krawitz

My Husband was admitted to the Hospital in July for 6 days and since then a plethora of bills have appeared on MYCHART that are incorrect, not put through Insurance, and still showing bills I owe that were already paid. No explanation no direct phone number to call and I was told a Supervisor would reach out 4 times but never received a call. This is beyond incompetence. It is heartless to the patient and caregiver who do not need to be further stressed out when the patient is ill and in recovery. Mount Sinai is ruining their reputation by allowing this to continue. They need to change how they deal with Billing issues and treat the patients with dignity and respect. There is no COMMUNICATION and no centralized location to discuss itemized bills with explanations as mistakes are being made with no Accountability! This experience has made me question their Health practices as it is treating patients as a business instead of as ill human beings.