Private Josiah Squibb Memorial Pavilion - Carbonear, Newfoundland and Labrador

Hailey Pudan

Too many private reasons to list publicly. Other people might have had good experiences but we did not. It was an institutional thing and front end service worker transference thing.

All places have good employees and less
Inclined employees.

We always had to call Eastern Health Client Relations to report the issues to be addressed and "resolved". Without that avenue of support or intervention: nothing would have changed and accountability would be even laxer.

Having a fairly healthy bed ridden patient have their tablet stolen within a month of being there is only ONE example I can share. Receiving other patient's clothing on a regular basis when the patient is a woman but getting men's clothes with a name tag of a man's name. Getting private home bed sheets and blankets and mom tells them it's not hers and they leave it there anyways and the name tag isnt hers: it's really a joke how unorganized it is and uncaring towards the patient's to not read their own name tags and also there was huge disrespect towards telling us how they will continue to mispronounce our last names. Our name isn't that hard as a "foreign name" and every other excuse ever given to us to justify their position to give themselves permission to continue their disrespectful behavior with purpose and intent. That and being served cold food because the trolleys are left open While distribution and food gets to mom barely warm and her instant coffee is room temperature. She always loved a coffee and now she has to settle for room temperature instant coffee?
We were told she would be offered a hot cup from a kurieg or percolator style coffee pot but that has yet to happen.
As a conscious bed ridden patient who looks forward to food and able to eat: she should get warm food and drink.

This stay at this facility might be harshly judged as it was after having that same patient have their credit card stolen when they were in the Carbonear Hospital
And in worse condition on death's door. The card was used all over the surrounding towns and an Eastern Health employee was charged for using it and awaiting trial in the new year. So from one institutional issue at one facility to move next door to this facility when the patient was healthier and conscious to have her tablet stolen without a trace: icing on the cake for my mom's/our end of life journey together. That tablet was her means to call us, watch tv and Check the news or send emails, voice notes and play games. As a bed ridden patient it made perfect sense.

Whoever stole the tablet took away her only form of entertainment, communication and means of feeling independent and sense of dignity. It was reported stolen, investigation that led to nothing and it was tracked by me via GPS and locked until the person turned it off or destroyed it.

It has not been very nice for mom.

At least long term care seems more "accountable and reliable" than the hospital.

I don't trust either location.
Both locations had their own independent issues and oversight that did not seem focused on patient focused care and inclusivity of family (even if we are a different type of family with different values and traditions).

Again, other families and circumstances might have had an ok time here and I acknowledge and celebrate those instances. But as outsiders and family of colour: we noticed things we never notice nor experienced in our former home province of Ontario related to engaging with staff and we encountered a plethora of "difference" here. Hence why we utilized Client Relations, RCMP and all other political authorities.
Eastern Health Client Relations have also helped alot to pursue the accountability.

Side note: There has been subsequent harassment from the accused of the stolen credit card who worked at the hospital towards my minor age daughter online and then showing up at our house months later after their first court appearance and it was caught on security cameras: all has been documented and reported to RCMP and Victim Services and Eastern Health Client Relations.

* A second tablet is now "missing"

Elayne Harris

The door entrance system is baffling. WHO are the directions for? Hard to tell. so many signs on and around each entrance, leaving a visitor not knowing what to read first and for whom? When a staff member can be found and fives me a code, for what length of time is the code meant for? Why are the clocks not the correct time?

Marilyn Burden

Beautiful building and a dedicated staff. Clean. The workers do their very best to care for the residents

Betsy Bond

New facility - great rooms for residents

Rick Dawe

Eastern Health professional LTC nursing facility.

TerrY GalwaY

Lorraine Lam

Nelson Ryan