Polonez Travel Agency Ltd - Edmonton, Alberta

Adrian K.

Warning! – Tax Rookie Alert!
Anna has no clue about how to properly file taxes. It took her over a month to prepare my return, and she submitted it to the CRA at night—just two hours before the deadline—without any prior consultation, making numerous mistakes. She excluded many receipts without even informing me. When my new accountant began correcting the return, she was shocked at how many errors Anna had made.

Anna does not respond to emails and refuses to take any responsibility for her work. She is shockingly rude and arrogant.

If she’s been doing your taxes up to now, get her work reviewed by a real professional—one who will always request your authorization on your CRA account. You might not even realize how many mistakes are buried in your past tax returns.

Uwaga żółtodziób podatkowym!
Anna nie ma pojęcia o rozliczeniach podatkowych. Przeszło miesiąc zajęło jej moje rozliczenie, wysłała je do CRA w nocy 2 godziny przed terminem ostatecznym! bez wcześniejszej konsultacji robiąc mnóstwo błędów. Pomineła wiele rachunków przy rozliczeniu nie informując mnie o tym. Gdy moja nowa księgowa wzięła się za poprawę rozliczenia była w szoku ile Anna zrobiła w niej błędów. Nie odpowiada na emaile i nie poczuwa sie do odpowiedzialności za swoją prace. Wyjątkowo beszczelna i arogancka kreatura. Jeśli do tej pory rozliczała Cie z podatku to sprawdz jej pracę u prawdziwego profesionalisty który zawsze będzie prosił Cie o autoryzacje na twoim koncie CRA. Możesz nie być nawet świadomy ile błędów jest w twoich dotychczasowych rozliczeniach.

Joanna M.

I regret to share a very negative experience with the owner of this company, who, in addition to running the business, also provides notary and travel services. While her involvement in various fields is not my concern, she completely failed to fulfill even the most basic responsibilities toward me as a client.

At the beginning of April, I submitted all the necessary documents for tax filing. However, for a long time, there was no contact whatsoever – no phone calls, no emails. The lack of any feedback raised concern, which unfortunately turned out to be justified. The tax return was filed with a serious error and was then submitted to the government authorities despite significant inconsistencies. The mistake involved a discrepancy of as much as $8,000, which could have resulted in very serious financial consequences.

What disappointed me the most was her attitude throughout the situation. Instead of admitting the mistake and offering to help resolve it, she was arrogant, unpleasant, and ignored my attempts to get in touch. I had to resolve the matter entirely on my own, step by step – which was not only extremely stressful but also completely unnecessary had she shown even a minimum level of professionalism.

In my opinion, this business is marked by a severe lack of reliability and responsibility. Her behavior was completely unprofessional, and working with her was one of the most stressful experiences I’ve had in recent years. I do not recommend this company to anyone and strongly warn others against a similar experience.

On R.

Very unprofessional she took the information to write me an invitation letter than she when it for tow weeks vacation. When she opened again after tow weeks I asked her about the invitation letter she told me send me an email I did that and when I went to see her the next day excepting my letter to be done. But it was not and when I asked her when she will have it ready she told she doesn’t know I took my information and I left to do it my self after almost 3 weeks waiting for this lady to write me an invitation letter very unorganised and very unprofessional..

Roman P. G.

Great service by Anna, very professional, good prices, Always helpful. Thank you for your work.

Liz M.

Great service and best place to send parcel's to Poland, owner is a great person that helps everyone that comes in.

Brandy J.

Always get great service at affordable prices. Come here with any official documents. I forgot the boss ladies name but she is wonderful, knowledgeable and very professional.

Hanan S.

I had to send 5 large and heavy parcels from Canada to Germany. I used Polimex and am happy to report that after just over two months everything arrived with no issues at my door. Well worth the very reasonable price!

Noma G.

Anna went above an beyond my expectations! She is very kind and patient, very professional and empathetic! I’m so happy I met her and I will continue to use her services and recommend her. Thank you so much for everything Anna! May you continue to thrive in your business!