Newwest Travel & Cruises - Edmonton, Alberta

Joel W.

My wife and I met Dennis while on an excursion in Punta Cana. He had really sold us on NewWest Travel. I believe he believed in what he was saying. Specializing in group trips and experiences.

Our experience has been polar opposite of the picture Dennis painted us.

We wanted to book a group trip to Mexico for our ten year anniversary.

When we reached out initially, we worked with Melanie. She was very timely in getting us a quote. After that we heard nothing.

After a few phone calls and emails, we had a response saying Melanie did not work there anymore and Kari-Lynn would be our contact.

Her communication was and is non existent. She failed to maintain confidentiality. No help at all. In the end we had half our group book with a seperate travel agency.

We never had any contact about our flights changing or pricing changing. If we had left it up to Kari-Lynn, we would have no idea what's going on.

Our payment was due last Friday. Again, no contact at all. No one from our group has heard anything from NewWest Travel.

I am failing to see what benefits we have recieved by using NewWest Travel.

Using a travel agent in the past, we have had great experiences. We expected support, we expected someone to look out for us and our group

My concern now is if something changes again, or if there is a problem with the flights or lodging. Can we rely on Kari-Lynn or NewWest Travel for support? I do not have confidence in them.

Mike M.

My wife and I were looking for some guidance to book our dream vacation. We reached out to Jason Laliberte who gave us incredible and personalized service.

We just returned from our week in paradise and couldn't be happier with the trip and Newwest for their role in our perfect getaway.

If you're looking for a hassle free travel agency, I highly recommend reaching out to Newwest and be sure to ask for Jason!

Scott T.

I stopped by the office before my last trip as I live in the area and they were super helpful. I ended up booking on the website as my trip was super simple. Definitely use them again.

Michele L.

Thank you Jason, you have the best group tours! We could add options for a customized experience. Booking was so easy.

sammy K.

Every one there so helpful so nice work hard to best deal for you. Thank you to two beautiful mama's and one cat mom 🐈 miaw

Ron M.

They didn't call me back
Called them and they said that they were going to call me back with a flight or at least some options for a Christmas vacation. So I left my phone number

NOTHING

Nadine A.

The service with Danielle it's awesome she's very Sweet 😉 I recommend the Agence for the fast and exceptional service

sheryl P.

Took care of all the details. We just paid and traveled.