Johnson Insurance - Fredericton, NB

Jean estime que Johnson Insurance est une entreprise de sécurité financière québécoise qui fournit divers services d'assurance à ses clients. Son siège social est situé à Fredericton, NB E3B 5C8, Canada.

Johnson Insurance propose une gamme de services d'assurance, notamment l'assurance automobile, la mutuelle de santé, l'assurance habitation, l'assurance général, l'assurance vie et l'assurance pour locataires. L'entreprise a 14 avis sur Google My Business, avec une moyenne de 1,8/5 étoiles.

Caractéristiques de l'entreprise

Johnson Insurance offre des services sur place, ce qui facilite la résolution de tout problème ou question lié à ses politiques d'assurance. L'entreprise est accessible en fauteuil roulant et dispose de parking accessible en fauteuil roulant.

Les clients de Johnson Insurance peuvent contacter l'entreprise par téléphone au nombre 5064601292 ou visiter son site web à l'adresse johnson.ca.

Sécurité financière

Johnson Insurance est une entreprise de sécurité financière québécoise qui fournit des services d'assurance à ses clients. L'entreprise a une réputation solide dans la région de Fredericton, NB, où elle est située.

Les services d'assurance proposés par Johnson Insurance sont variés et adaptés aux besoins de ses clients. L'entreprise est capable de répondre à toutes les questions et préoccupations liées à ses politiques d'assurance.

Avantages de travailler avec Johnson Insurance

Travailler avec Johnson Insurance offre de nombreux avantages aux clients. L'entreprise a une équipe expérimentée et compétente qui est prête à répondre à toutes les questions et préoccupations liées à ses politiques d'assurance.

Johnson Insurance propose des services sur place, ce qui facilite la résolution de tout problème ou question lié à ses politiques d'assurance. L'entreprise est accessible en fauteuil roulant et dispose de parking accessible en fauteuil roulant.

Informations pratiques

Adresse : 650 Montgomery St, Fredericton, NB E3B 5C8, Canada

Téléphone : 5064601292

Site web : johnson.ca

Les clients de Johnson Insurance peuvent contacter l'entreprise par téléphone au nombre 5064601292 ou visiter son site web à l'adresse johnson.ca.

👍 Avis de Johnson Insurance

Paul M.

1/5

Johnsons Insurance manages our group benefits program. I applied for insurance through our group benefits in June of 2023. It is October of 2023 and they still have not withdrawn a single premium. Since June they have lost paperwork, cancelled my application because they lost paperwork, stalled out the process after I began a new application because someone needed more information that afterward I discovered they didn't actually need, and now stalled out again because they can't figure out where to draw a premium from. Don't call them unless you have 30 minutes to be on hold, and feel like having to try to remain calm while you speak to someone who clearly doesn't give a damn about their job. This is seriously the absolute worst company I've ever been forced to deal with.

Jessica S.

1/5

What an absolute horrible company to deal with. My group benefits were supposed to be set up in September. I called and emailed several times and they often just didn't email back. Finally they supposedly set up my benefits in February (6months to get a policy set up), only to find out they don't actually work. When the pharmacist called to find out why the card wasn't working for my daughter she was informed they terminated my daughter off my policy. Such a useless company.

Paul M.

1/5

This is a very disorganized company. Their phone options don't include an option to connect for group benefits... it is a completely different number that is not advertised.
If you have benefits through two different member numbers their computer system has no way of cross-referencing, and the employees make no effort to check multiple profiles.
They outsource benefits to Manulife, but do not have any efficient means of communicating back and forth with Manulife to facilitate applications.
When applying for additional coverage if more information is required to complete the process they just cancel the application rather than communicate with you.
If applying for additional group benefits coverage be prepared to email/phone multiple times over many months to get something done until you finally get an agent who completes the task in under 5 minutes and cant understand why it took so long for the process to be completed.
As somone who once worked for Clarica and Sunlife, I can tell you the shenanigans that goes on with Johnsons would SO not be tolerated at another insurance company.
Seriously, get it together Johnsons. It's a good thing you've got the contract with NBTF otherwise I would have been history looong ago.

Teri P.

1/5

Had to speak to a customer service representative about a claim that was not going through electronically from a dental office. Waited about 30 minutes to get through. Agent was extremely rude, cutting me off numerous times when trying to explain the error that was coming up. She gave me incorrect information and when I tried to explain to her the correct information, she kept cutting me off saying she would contact tech to fix the issue. I tried to ask if I would need to resubmit the claim once the issue was fixed or what the next steps were, and she kept saying she would contact the tech to fix the problem. I asked if she would be calling me back when the issue was resolved so I could then re-submit the claim, but she again said she would be contacting the tech to fix the issue. I got that thanks... but do I need to resubmit the claim? That is my 1 and only questions, what is the next step after this phone conversation?
The answer was no, the issue would get fixed and I did not need to resubmit.
Overall very poor experience with customer service rep. It's too bad so many come across extremely agitated and annoyed at having to do their job.

Harold R.

1/5

A loyal customer for over 40 years I had always found them to be one of the best companies I had to deal with. However imagine the level of disappointment I feel after repeatedly being unable to contact anyone over almost anything the past few months. Today I received a call in response to one I made asking about the two cars remaining insured by the company. When I had called I found they were still charging me for the Honda they had written off in November without consulting me or looking at the vehicle. Today my home phone rang twice and I answered on the second ring to static and a hang up. Then I received an email from Jodi D saying they had "attempted phone contact with no success" asking me to call them on that nightmare of a call system that caused me so much frustration the past few months with hours of wasted time waiting to speak to someone. I tried to email Jodi D back providing my cell number to get them to call me but that email could not be sent. On Nov. 01 My Taurus was finally supposed to go in to to a body shop after being rear ended by a hit and run driver on September 20. On October 15 I had still not heard back from anyone with the insurance company regarding the claim I started on the 20. No adjuster had contacted me and no one had even looked at the car. So much for the contact in "two business days" . I was not in either of my cars when the accidents occurred and both were caused by other drivers rear ending them. But I dealt with the contacts and the "press this then that" and the dropped calls after 30 plus minute wait times and starting again. When I did get to speak to a person they referred me to specific people with their phone numbers and email contacts and those were never answered. I dealt with the representatives of Johnson and Unifund who did not contact me by phone, text or email. Both claims were poorly handled and added to the stress. How much can we chalk up to covid-19 issues before someone there takes responsibility for the absolutely terrible service?

Alistair T.

1/5

The menu choices for calling in do not have the option to choose group insurance or to speak to a human. I called four 1-800 numbers...all with the exact same automated menu choices...none of which are the departments I needed. Very frustrating.

Chris L.

1/5

Long wait times to speak with an agent. Sometimes over an hour. Talked to several agents over many months trying to correct a false accident claim that was an error on their part to begin with. This has caused us to pay increased premiums. They provide group insurance for teachers in our province and should be embarrassed by their lack of customer service.

Raquel M.

1/5

I have had the same experience as seemingly everyone here... lost in the maze that they call a customer service line and unable to speak to a human being after calling 3 times and being bounced around. Extremely frustrating.