InnPower - Innisfil, Ontario

Saeed P.

I would like to extend my deepest gratitude and appreciation to Morteza Mirkeshmiri, the engineer, and the entire Lane Powerworker team for their incredible efforts in restoring power to our town after the freezing rain that caused a three-day outage.

Morteza and his team worked tirelessly around the clock, not only ensuring the safety of the power lines but also doing everything they could to get the lights back on as quickly as possible. The level of dedication, professionalism, and determination shown by Morteza, especially in such harsh conditions, was nothing short of remarkable.

Thanks to their hard work, our town was able to regain power, and we are extremely grateful for their persistence and commitment. Morteza’s leadership and expertise truly made a difference in this difficult situation.

A big shout-out to Morteza and everyone involved — your efforts have not gone unnoticed, and we are so thankful for your service to our community.

Ken G.

I am sure the repair crews have been working tirelessly to get power back on after the ice storm. Why would your admin staff stop providing estimated repair times at around 7 PM? You had listed an estimated time of 8 PM for repairs, that time passed and then it was no more updates, nobody answered the phone, you just figured it was best to screw your customers. You didn't cause the storm, not your fault but if you don't know when repairs will be done then just say so. Very unprofessional and inconsiderate to just end communication.

Vanessa M.

It’s been a horrible experience working with this company! 2 days without power and they are unable to give us a estimated time or date when power will be restored. I understand many people have unfortunately been affected by the power outages but the way this company is handling it’s customers is absolutely unacceptable! This could have been prevented if the proper measures were taken before the storm!!!!

Matt R. (.

This company provides a lack of transparency during critical emergency events. Any other hydro company is forthcoming and honest but Innpower continues to provide lies and rate hikes. Is your CEO pockets lined enough? Be honest with your customers and do better.

Riley P.

Horrible utility provider. Billing is always behind, been charged a late fee for absolutely no good reason, high rates, have to jump through hoops to setup autopay and payment portal has been down for 3-4 days. im sure they’ll try to charge another late fee once this bill becomes ‘past due’ though it’s an issue on their end.

I

I wish I could give more stars, the service fees are extremely high. But the reason for 1/5 (and I wish I could give less), the customer service agents are a mixed bag.

Some are great over the phone, and some are just absolutely awful.

Veronica in particular needs to be retrained. She makes assumptions before you can ask your questions, and then cuts you off with an attitude as you answer.

What is the point of being a customer service agent if she clearly hates customers or her job?

Lake S. B.

Haven't had power for over 24 hours, they don't keep the trees groomed above the hydro lines but yet when the bill comes they expect you to pay right away... we need to start holding these companys accountable are they going to pay for the food in the fridge that's now spoiled? I had to rent a hotel this is unacceptable

Shalin C.

I have been with this company for 7 years every time a power outage happens it takes ten years for them to restore the power. I will be me moving to a different company now DO NOT BUY. Babu