ICBC Driver Licensing - Kamloops, British Columbia

ICBC Driver Licensing : Votre Porte d’Entrée vers la Conduite en Colombie-Britannique

L’ICBC (Insurance Corporation of British Columbia) est une institution essentielle pour tous les résidents de la Colombie-Britannique souhaitant obtenir ou renouveler leur permis de conduire. Elle offre une gamme complète de services liés à la conduite, de la formation théorique à l’examen pratique, en passant par les assurances automobiles. L’adresse physique du bureau des permis de conduire est située au 937 Concordia Way, Kamloops, BC V2C 6K7, Canada. Pour toute question ou assistance, vous pouvez joindre l’ICBC au Téléphone: 800 950 1498. Vous trouverez également toutes les informations utiles sur leur Site web: icbc.com.

Spécialités et Services Proposés

L’ICBC se distingue principalement par son bureau des permis de conduire, offrant un service centralisé pour la gestion de vos documents de conduite. Ses spécialités englobent les prestations suivantes :

• Obtention du permis de conduire : L’ICBC propose des cours de conduite théorique et pratique pour les aspirants conducteurs.
• Renouvellement du permis de conduire : Le processus de renouvellement est simple et efficace, avec la possibilité de le faire en ligne ou au bureau.
• Permis probatoire : L’ICBC gère les permis probatoires pour les jeunes conducteurs, avec des règles spécifiques et des exigences particulières.
• Permis pour les véhicules spéciaux : L’ICBC émet des permis pour les conducteurs de camions, de bus et d’autres véhicules spéciaux.
• Assurances automobiles : L’ICBC est également un assureur automobile majeur en Colombie-Britannique, offrant une gamme complète de produits d’assurance.

Informations Pratiques et Accessibilité

Pour faciliter l’accès à ses services, l’ICBC a mis en place un certain nombre d’aménagements. Le bureau de Kamloops est entièrement accessible aux personnes à mobilité réduite, avec des entrées et des parkings adaptés. Les moyens de paiement acceptés sont variés : cartes de crédit, cartes de débit, et désormais, les paiements mobiles NFC. La satisfaction des clients est une priorité pour l’ICBC, comme en témoignent les 403 avis laissés sur Google My Business avec une moyenne de 3.1/5. Ces avis reflètent une expérience mitigée, mais l’ICBC s’efforce constamment d’améliorer ses services.

Conseils pour une Visite Réussie

Avant de vous rendre au bureau des permis de conduire de Kamloops, il est recommandé de :

• Vérifier vos documents : Assurez-vous d’avoir tous les documents nécessaires, tels que votre pièce d’identité, votre preuve de résidence et votre permis de conduire actuel (si vous le renouvellez).
• Préparer votre examen théorique : Étudiez le manuel de code de la route et effectuez des tests pratiques pour vous familiariser avec les questions de l’examen.
• Planifier votre trajet : Le bureau est situé à Kamloops, il est donc important de planifier votre trajet à l’avance et de tenir compte des conditions de circulation.
• Se renseigner sur les frais : Les frais d’obtention ou de renouvellement du permis de conduire peuvent varier en fonction de votre situation. Renseignez-vous sur les tarifs en vigueur sur le site web de l’ICBC.

L’ICBC s’engage à fournir un service de qualité à tous les conducteurs de la Colombie-Britannique. Sa présence physique à Kamloops, combinée à ses services en ligne, en fait une ressource précieuse pour tous ceux qui souhaitent acquérir ou maintenir leur droit de conduire. N’hésitez pas à consulter leur Site web pour obtenir des informations détaillées et à contacter leur Téléphone pour toute question spécifique.

👍 Avis de ICBC Driver Licensing

Frank V.

1/5

I have just experienced a really terrible service today. I booked an appointment for the knowledge test on Thursday, April 17,2025. When I came and showed them all my documents, they told me I need the translation for my driver license, but I didn’t bring it. They rescheduled me today (Saturday, April 19). When I came this morning at around 11 am and show them my documents and the translation, they did not approve it and told me I need an ICBC translator to translate my paper. Luckily, I could contact with an ICBC translator and translated my paper. After that, I call ICBC service to ask if they can accept the digital copy of my driver license and they said “yes, they approve the digital license”. I came back to ICBC office at 2 pm, showed them my translated driver license by an ICBC translator and they did not approve, they told me I need and hard copy. I asked them nicely to use the printer because it’s just 3 papers so I didn’t need to take the taxi from ICBC office to the Ups store to print my paper, but they didn’t allow that. Also, they will close at 4:30 and I was afraid that I couldn’t take the test. So I took the cab to the Ups store to printed the documents and came back to the ICBC office at 2:30 and showed them the paper. They reviewed my paper and told my the ICBC translator didn’t choose what item that need to be translated in section 1, and the ICBC officer are not able to choose because it’s the duty of ICBC translator. So they refused me to take the knowledge test again. After that I called back to the ICBC translator and she sent me back the correct translation, but it is the digital one so I need to took a cab one more time to the Ups store to print but it was closed because they close at 3:00 on Saturday. So I need to told the driver to take me to Staples to print my correct driver license translation. I came back to ICBC office at 3:30 and showed them again and they denied me again. They said they need the ICBC translator initial in the copy of my driver license and they didn’t allow me to take the knowledge test. It was really unreasonable because they keep adding things whenever I came back, they didn’t tell me everything I need to do at once but keep adding stuff whenever I showed up. Also, it wasn’t my foul if the translated documents were incorrect because I paid money for the ICBC translator to make it correctly. Finally, I went outside to call the translator again to tell her I still couldn’t take the knowledge test. After that I came back in to asked them to confirm what they need on my copy of license (the initial or the stamp or both of it) and they said “we suspect your documents because you keep came back and forth and get my paper done quickly”. So I’m just speechless. I lost $50 for the ICBC translator and a lot of money that I couldn’t count for the taxi fee and after all I couldn’t take my knowledge test. It took me from around 11am to 4:30 pm for nothing. It’s very helpful ICBC. Bad service ever. Thank you.

Prabhjyot K.

1/5

I had a disappointing experience with the driving test process. Despite demonstrating strong driving skills, I was failed on my last three attempts without clear justification. The examiners came across as unreasonably strict, and there was no way to challenge the decision, even if errors were made on their part.
Additionally, attempts to reach a supervisor for clarification went unanswered, which raises concerns about fairness and transparency. Unfortunately, the process felt more focused on financial gain than genuinely assessing driving abilities. I hope improvements are made to ensure a more objective and supportive evaluation for future candidates.

Pham L.

1/5

If I could give 0 star, I would. The staffs were extremely unsupportive and refused to give futher information on what is missing on my documents needed for my knowledge test. Everytime I revised my documents they kept adding up thing that made me go back and forth. From 11am to 4pm with a lot of efforts to gather everything they required, they still refused to let me to take the knowledge test. Avoid doing services here at all cost if you can!!!

Raj

1/5

If you have road test at this location please don’t go. They are only making money by failing people. I had my exam at this location and I am positive that I was following all rules but still the examiner failed me. He was giving all false statements. We don’t have any proof against them and this is why they are safe and continue the false practices. As per rules examiners should keep the driver’s license until test is completed but my examiner give it back to me before we sit in car. Secondly he asks me 6-7 times same question that do you have any recording device in car. If I said no one time that why he was keep asking same question 7 times because he know he was wrong. I came all the way from Surrey and they don’t want to give license to a person who is not from their local area. The ICBC should take some actions against these examiners because they are harassing people by their false practices, wasting they time, money and efforts.

Yash P.

1/5

Do not book your road test here in Kamloops at Concordia, as they are making money by failing people. because the examiners are not following the rules as they have their own rules and regulations. They fail without any reason. When we try to talk with staff members they are very rude. They told that we can’t believe your words as we only believe what our instructor written in paper. But my son didn’t make any mistake but still they fail him. He has 15 years driving experience but still failed by them. Very disappointed and disgusted.

Janice L.

4/5

We have heard much about waits, bookings and at times received confusing information. A few days ago my husband and I visited the ICBC Licensing Centre. We found employees to be professional, efficient and caring. Maria looked after my questions ......special thank you to her.
Well done Team!

Cheyenne V.

1/5

I had a horrendous experience going to take my road test, DO NOT bother taking a road test here! Instructors are only there for a paycheque, they don’t care about you at all. Seems like they don’t know how to communicate with humans. I feel bad for anyone that has gone here to take a road test.

Jake F.

1/5

Terrible place! Don’t book your road test here! They will fail you without blinking a eye! Even after telling you that you’re a good driver! If your a bad driver tho go for it! They seem to like you guys cuz you bring more money to them with all you’re accidents you cause!