EH!tel - Durham, Ontario

Ehtel: Une entreprise de téléphonie

Adresse: 124 Garafraxa St S, Durham, ON N0G 1R0, Canada.

Téléphone: 5195940946.

Site web: ehtel.ca.

Spécialités

Fournisseur d'accès Internet.

Autres données d'intérêt

Entrée accessible en fauteuil roulant, Parking accessible en fauteuil roulant.

Opinions

Avis : Cette entreprise a 62 avis sur Google My Business.

Avis moyen : 3.4/5.

Une entreprise de téléphonie de qualité, avec un service rapide et agréable. Le personnel est très professionnel et disponible pour répondre à vos questions. Le rapport qualité prix est très élevé.

Une entreprise à recommander sans hésitation.

👍 Avis de EH!tel

Kim R.

5/5

This is a wonderful Internet company. Today was the first day I've ever had issues with my Internet. I called support, and within 10 minutes Dave was able to fix the issue (by walking me through the steps required and troubleshooting). The issue was related to my router, and not an issue on their end. Fast internet, great (friendly) service. Highly recommend!

Christina W.

5/5

We had a cable get broken from a plow this week and Matt and Kevin from tech out did themselves with assistance. They sent someone to diagnose the issue to which they found that there was an exterior cable issue. Then they dispatched a splitter crew the following day to see if it could be fixed that way but we needed a digging crew to just access to enough cable to split the cable and restore service. This was done today! So within 3 days they were able to diagnose the issue and have it fixed. Amazing considering the weather and circumstances. Thanks to all the crews and Matt and Kevin for everything. You all rocked!

Geoff V. G.

2/5

Still not getting upload and download speeds I'm paying for. It was "fixed " the first 2 times only to reoccur a few weeks later.
The last time I contacted them, they blamed it on my router that I purchased because their wifi would reach the end of my house. However I was not using the network from that router . I was standing 2 feet from the equipment they installed (which I'm also paying a monthly fee for).
I suspect they throttle speeds intentionally thinking people won't notice.
I still have no resolution and I have given up.
If I had another option, I would take it in a heartbeat.

Determed

1/5

Suppose to get internet install today at 12pm.
I have 2 numbers on file, they only called one, land line. Took half day off, waited , called ehtel 2 times. Waited for supervisor to contact me. Got him on 3rd call. He tried to argue the point of calling the one number on my file and number I called from. When previous csr checked and saw there was 2 numbers and an email. When I asked csr why no one called my cell, he said he did not know and would try and find out, that I should talk to supervisor. No one contacted me.
Neighbor told me ehtel was in my driveway at 10am? When appointment was for 12 to 4 pm. No communication.
Truth is since the fibre optic cable was put in about 3 plus years back, I had an install set. The tech did my neighbors place and took off. No hi or bye. I contacted office, complained, they
re scheduled , no one showed no one called or communicated. Got fed up, some time passed , I called, about a year ago or more. Set another install. No one showed, no one called. I called complained, they claimed there was no install scheduled. I never called back till this past Monday. Supervisor on the phone to busy talking about events of the day through his opinion which did not line up with the facts, Instead of correcting the issue and trying to make good. Had to point that out to him. They chose to only call my landmine instead of my cell. Resulting in no contact and my half day taken off lost.
I quickly scheduled an appt with a rural provider which listened to my needs, timeline, concerns and experience. I am actually spending a little more, to get the customer service, reliability and support I see is needed.
I do not recommend using ehtel. Years of disappointment trying to move on from the fibre optic cable install . After it was done that's where ehtel stopped. I stated to the csr that ehtel had way too many bad reviews, it was a concern for me. She replied there was a changeover and more new employees. All these years trying to get internet and things have not changed.
Thanks for inconveniencing my day eh-tel. And still no internet. A loss of a day.
There are other providers with proficient processes.

Kyle H.

1/5

My neighbor's property was damaged during the fiber optic cable installation, and the damage remains unrepaired. D¡sgusting company.

Liam O.

5/5

As a former Rogers Internet customer, Eh!tel has been a solid provider. We subscribe to their fiber optic network for internet and haven't had an outage in over a year. Customer service has been great with someone answering at the other end almost immediately. Such an improvement over the big telecom companies.

Bogdan M.

1/5

4th or 5th downtime of greater then 1h in 3 months. All the times it has been their upstream provider, during the day, at night, weekend, just randomly. It started out great, and in the last year changed. I wonder if they got cheaper upstream provider but they are now the worst ISP in terms of reliability in my life. Please cancel the contract and get a better upstream provider. Please, Please, Please, we are stuck with eachother got to make the best of it.

Erika T.

5/5

Super impressed so far. We moved to a house that no one seems to provide service for. EhTel was super responsive, they even responded to me on a holiday to let me know they were closed and would get back to me the next day. Received an email early the next day, and a technician came out 2 days later. The technician was super nice and called me because he was going to be early. I believe he waited about 10min for me to come home from work early. Came out and tested the signal and installed in less than 15 min (we had a dish and ethernet cable ran already). Great service so far.