Eagle Ridge Hospital - Port Moody, British Columbia

Flora zg (“Nini”)

Ce qui

Harry Beik

I've taken my mother to Eagle Ridge Hospital many times, and each visit has shown us how incredible the staff are. They are patient, attentive, and exceptionally respectful, going above and beyond to make us feel cared for. Although the waiting time can be challenging, their kindness and dedication make all the difference. The compassion they show truly matters more than the wait.

M- Perrin

Our experience..The new Emergency is really nice. The staff in Emergency took wonderful care of my elderly mom. She was in the hospital for her birthday but food services gave her a birthday cupcake to cheer her up.
She says she is very grateful to the nurses and doctors there. Thank you all.

Von Daryl Belina

I don’t usually write reviews, but my experience at Eagle Ridge Hospital definitely deserves one. From the moment I arrived, I was met with such genuine care. Samantha, the nurse at check-in, was incredibly understanding about the pain I was in. It’s not often that you feel truly listened to in a busy hospital, but she made sure I felt supported.

Dr. Street was another standout. His calm and kind demeanor made me feel so much more at ease, almost like I wasn’t in an emergency room at all. His peaceful presence was just what I needed during a stressful time.

And I can’t forget to mention Ate Michelle. She was so warm and accommodating, and it was clear she genuinely cared. That special 'kabayan' connection she provided really made a difference in making me feel comfortable and at home.

I don’t often take the time to write reviews, but the kindness and professionalism I experienced at Eagle Ridge Hospital really stood out. They turned what could have been a difficult experience into one filled with compassion and care. Thank You!!!

Vanessa Y

5☆ for the doctor • 3☆ for the front desk nurse • 4☆ for nurses actually helping out

After reading several reviews, it seems that everyone's experience is truly dependent on the doctor assigned to them.

For us, we were fortunate with the doctor who came to help my dad - Dr. Josh K was great! He gave us my dad's diagnosis and clearly explained the next steps. He was also so kind, sympathetic, and very friendly. Thanks, Dr. Josh!

The nurses were ok. No one expects them to smile or be as polite as customer service professionals, but some of the nurses at the front desk can be quite rude even when the patient is being very clearly polite and friendly.

H Omar

I spent 10 hours at the hospital and left without any clarity on my condition. Although I had a CT scan, no one took the time to explain the results to me. Instead, I was given a stack of papers, likely with the scan findings, but when I asked the nurse for an explanation from the doctor, I was told he had already left. I was simply instructed to go home.

They did send me home with pain medication, so it seems their focus was on pain management rather than providing answers. If you're looking for a thorough diagnosis and clear communication about your health, I would recommend seeking care elsewhere. While there was plenty of chatter among the nurses, I would have preferred more focus on patient care. I'll be trying a different hospital tomorrow.

Kim

The staff have been amazing with my son and I during our time in the ER. They have been kind and courteous. We were offered snacks, beverages and blankets while waiting. Never have I recieved this kind of service in any ER before. The facility was extremely clean even being so overwhelming busy. . We had been there for 10 hours which is out of the control of the staff and yet our time passed quickly. . With so many people in ER, we still recieved fantastic care. Dr. Kelly was great with explaining and showing my son his x-rays and explaining what to expect in the next few days to come.. She was very easy to talk to, caring and knowledgeable. I would like to thank Dr. Kelly and the ER staff for the amazing care my son received. Best experience in an ER I have ever seen.

Nick Johson

A heavy, sharp object fell from above, splitting my scalp and causing severe bleeding, so I went to the ER. However, I had to wait six hours before I could see a doctor. The bleeding was so severe that by the time six hours had passed, the blood had already clotted over the wound, and my hair was completely covered in blood. Even if you're in pain, going to the hospital feels pointless. It was the worst experience ever.