D.W. OLTS & SON LTD - Fredericton, NB

Jackie

Highly recommend this company. I have never been treated so well. Pat is so kind and caring and I can’t thank him enough for his help. Good to know there is still good people out there. Thank you again Pat to you and your wonderful staff!

Vokhid U.

I had a terrible experience with this company. If you do not want a nasty surprise and a stressful experience after you sign all documents, I absolutely do not recommend them. I tell what experience I have had with them recently and you decide for yourself whether to go with this company or not. When I went to their office, a lady who work there gave me a quote and told that I would receive the policy by mail. She gave some documents to sign but never gave their copy for myself. I signed all these documents based on that quote and left. A month later, I was still waiting for the policy to arrive. Only after a few calls and an email, she finally sent a copy of the policy by email. I was shocked seeing the amount almost twice as much as the originally quoted amount. I called immediately asking what happened, the lady told that she would verify this and call back. I never received a call from her until I called again a couple of days later in which she again promised to call back. She never called back. I sent an email and asked for an appointment, she never gave one. Only after a week and with repeated calls and emails on my part, she finally responds to my email saying she had made a mistake when giving the original quote. She also told that I should live with the new amount or look for another insurer. You definitely do not want to find yourself in such situation a month later you get an insurance. I sent an email asking for an appointment and for the copies of the documents which I signed when she gave the original quote. She never responded to this email. I wish I had known earlier that they would treat their customers this way.

Ashley

Absolutely would not recommend this company. I have never seen insurance be such a debate. I asked for the new rate a couple months prior to renewal to no avail. The office sent me documentation on my auto rate which was not correct and as time got closer to renewal I recieved every excuse why the rate was not available. Also my home insurance (upon finally seeing any documentation) now had a $5000 deductible for water (never had a claim and live no where near water). No loss of use coverage and I was told to "just sign it." I don't think so. Also prior to the renewal date we scheduled an appointment and upon showing up to discuss details and pay we discover our broker had just left. Now I am still waiting on the policy issue to be solved with our home insurance and still have not received our insurance cards. So after being proactive and trying to iron all this out. 2-3 months prior to renewal it's a month past and nothing. I feel like we have to chase our broker to have it resolved. NOT HAPPY AT ALL!!! Also going to file a complaint after this horrible display of professionalism. Don't put yourself in a spot where your coverage is in jeopardy and the people behind it don't care enough to do the bare minimum.

Courtney E.

Submitted a quote request online, received a call from an aggressive man.

Without giving me the chance to speak he told me I’d have to pay the full year up front no exceptions.

I just got off the phone with a different company who didn’t not require me to be pay the entire premium up front and I’m now signed up with them.

If the man on the other end was polite and had an ounce of customer service I could of paid up front but I don’t feel like giving my money to a company who doesn’t care about their clients.

Brent R.

Disappointed with the my broker, I don’t think she really wanted to help nor seem to really care, I was told that “I don’t have time to help you, you should go with a different insurance company, I’m too busy, it’s definitely not gonna happen this week.” ~ Sara.

If you had of asked me last year about this company (DW Olts) I would've totally recommend them 100%, today absolutely NOT, It would be a complete waste of time. Imagine getting into an accident and oh “I’m too busy to do that this week, I don’t think I’ll be able to help you.” 🤯

Nooshin S.

The staff is supper rude and not responsive at all. In the beginning, they sound so nice but once you have an inquiry or a cancellation they don't care at all. I emailed and called several times, talked to two employees and both had very annoying attitude. When they email you they don't know how to be professional. There is no greeting. I don't recommend this company at all. I was given the same recommendation but I didn't pay attention to it

Stephanie F.

I sold my home, sent email, signed their cancellation form as requested to end my home insurance and the company is STILL stealing $ from me every month. VERY rude receptionist - REFUSED to deal with their theft & hung up on me twice. I've reported to the fraud commission as this absolutely falls under fraud.

Indrit B.

I have had Olts insurance for about 2 years now and me and my wife are very happy with their service and their price. Sara has helped us a lot and I would highly recommend her! Best insurance company and best agent ever! Thank you 😊