Days Inn by Wyndham High Level - High Level, Alberta

Pascal S.

J ai adoré mon sejour les chambre son propre et les emplyés sont a l'écoute de la clientèle. Il y aurais peut être juste un amélioration a faire au petit déjeuner du matin.|

Tormaigh V. S.

The room was clean; the jacuzzi is big and awesome; the bed was comfortable and big. The check in staff member was super nice and professional, and Justine, the check out staff member was too. Note, there’s no elevator and the stairs are a bit weird to climb/descend—no big deal though.

Lisa M.

Manager Patrick is very unprofessional and didn't return my daily calls for 6 days and left it to the front desk to relay messages. He refused to refund me for one night through Third party booking with Hotels.com. Hotels.com reached out to him not once but twice and Patrick denied refund. Hotels.com asked me to call and explain that I indeed cancelled within the 24 hour cancellation period and why I had to cancel. Patrick wouldn't return my calls. I tried one more time through email that front desk provided and still no response. The poorest Customer Service I have ever received. Thumbs down and will not be staying at Days Inn

Gabrielle F.

I was staying at this hotel for a multi-day work trip. I've never felt more unsafe at a hotel than at the Days Inn in High Level. For two days maintenance was supposed to come look at my fridge, which had frozen solid all the fresh veggies I purchased for lunches.

I was satisfied that the Manager (female) would phone me on my hotel phone between 5-5:30pm to discuss grocery vouchers to compensate for the food that was wasted in the fridge. I worked late and did not get back to my room until 6 pm.

I arrived at my private hotel room to find TWO STRANGE MEN in my bathroom! Apparently, the female manager phoned my room between 5-5:30 pm- and since I didn't answer the phone she sent TWO STRANGE MEN to a WOMAN'S HOTEL ROOM AT NIGHT to work on my shower (which did not have any issues when I left).

I was afraid and then absolutely livid that the manager would violate my right to privacy IN MY ROOM during personal hours and MAKE ME FEEL UNSAFE in a room that I had purchased for my personal use. Neither of those men had consent to be in my room, I was never notified that there would be strangers in my room and I never received an apology for coming home to TWO STRANGE MEN IN MY HOTEL ROOM!

In addition to feeling unsafe and disrespected: my room smelled like stale cigarettes when I arrived, the toilet required multiple flushes with poo regularly floating back up to the bowl, the fridge froze all my produce, the kitchen ovens were malfunctioning so hot continental breakfast was not always available, and the same tables were sticky for days.

I will never return to this wastehole. Stay somewhere else!

Beth F.

Room 117|Great place for an overnight stay. Check in was perfect. Justine made us feel warm and welcomed. Then made a curtisy call to make sure our room was all good. Check out with Rahmon was the same. Everyone was very welcoming. Room was spotless and well stocked with quality products. Bed comfy. Sheets and towels clean and soft. I recommend!

James S.

I was not happy the AC was unavailable because it is apparently "winter" already but the staff here are so awesome I was able to adapt to the 21c and get to sleep. Shout-out to Anju(if I remember) and the east Indian guy they made my stay here otherwise extremely pleasant and would come back 100%

Dewey A.

The manager used his power to kick me out, just cause he didnt like me, I sensed it from the get go. He does not know me. I am a good person but people can be judgemental. I simply asked to exchanged the ripped money that he gave me for a new one, so that I could continue playing his slot machines. He got mad and said he could not except it. I had no other money, how could it be mine. The only money I had was the ones he gave me from my winnings. What happened to customers always right. I wish people would not judge other people without really knowing them. I like like playing at the bar, but he told me I was not Welcome back, just cause of a simple transaction. I hope he knows that he is wrong and I hope to come back to a better experience.

Niraj C.

It was not a good experience. Heating was not working, have to pass night with portable heater. Could not sleep due to noise from mechanical system in adjacent room.
Breakfast was arranged in nearby hotel which was not possible to enjoy without having vehicle in winter.