C.W. Marine & Powersports - Keswick, Ontario

Enola Z.

I had an amazing experience at this ice fishing hub! The setup was fantastic, and everything was well-organized to ensure a comfortable and enjoyable time on the ice. Kent is an incredibly nice and welcoming person. I highly recommend it and will definitely be coming back!

Kathy T.

Called in one day in advance to book the kayaking activity. Staff was amazing and helpful to answer all my doubt. Wonderful experience!

Christina C.

非常专业的服务，工作人员很nice， professional staff.

yixuan C.

体验感远超预期，老板人非常好。新手完全不用担心，出发前会详细讲解操作和安全事项，安全感十足。如果你是水上运动爱好者，这个地方一定可以满足你！

Bobo S.

Had a great time on the 20 feet pontoon with friends, definitely coming back! The staff was incredibly friendly, professional, and ready to assist with anything we needed. The location is beautiful and peaceful, with stunning views and easy access to open water.

katryna H.

工作人员很友善. 今天风大，还会提醒我们可能不适合划paddle board. 最后玩了kayak, 体验感超好！

Chen Z.

1️⃣ Chaotic Internal Management
When we were being taken to the middle of the lake on a sled, the strong wind blew up snow that hit us directly, leaving the children shivering. Upon reaching our assigned cabin, we found that there were already people inside ice fishing. After a thorough investigation by the staff, it turned out that the owner had mistakenly assigned our cabin to another group of guests. By that time, both we and our children were freezing. We discussed with the previous group, asking if we could let the children take shelter inside first while they packed up their things and vacated the cabin for us. Fortunately, the previous guests were very understanding and allowed the children to go in first.

2️⃣ Complete Disregard for Customer Experience, Only Focused on Profit
After the blizzard, all surrounding ice fishing companies suspended their operations, but CW Company insisted on accommodating all guests, completely ignoring their experience. As a result, the ice fishing experience was terrible. We paid $620 for the trip and only caught two fish—probably the best result among all the guests. Some guests raised concerns with the owner, suggesting that the company should limit guest bookings after a snowstorm to ensure a better experience. However, the owner dismissed the concern and simply said, “If you can’t catch fish, that’s your own problem.”

3️⃣ Neglect for Customer Safety and Poor Emergency Measures, Putting Guests in Danger
In the afternoon, a blizzard hit the lake, creating an emergency situation. Many guests requested CW Company to take them back to shore, but the company said they could only provide transportation after the storm stopped. That’s when we realized that CW should have canceled ice fishing for the day, refunded deposits, or rescheduled bookings—just like many other companies did.

Later, CW informed us that the sled could not reach our cabin directly, and we were told to walk to a designated pickup location in 15 minutes. Struggling through the deep snow, we finally arrived, only to wait for a long time without seeing any sleds. Our children were freezing in the extreme cold, with temperatures around -20°C to -30°C. Desperate, we approached another nearby cabin and asked the guests to take in the children while the adults waited outside. We stood in the freezing cold for 40 minutes.

At that point, one of my friends saw a sled passing by. She sprinted across the snow to stop it. Since there were too many guests needing transportation, CW did not have enough sleds. In the end, a sled meant for four people had to squeeze in seven people plus a cooler in the cramped space. We were on the verge of tears but had no choice but to tell the children to stay strong. It was incredibly dangerous to cram that many people into such a small space.

My friend’s five-year-old daughter was too small to walk through the deep snow, so my friend carried her, struggling with each step. When she finally lifted her daughter onto the sled, she twisted her wrist. To make matters worse, less than a minute after we got on the sled, the snowmobile pulling it ran out of fuel, forcing us to wait yet again for the staff to bring more. In the end, we spent one hour stranded in a freezing blizzard at temperatures of -20°C to -30°C before CW finally got us back to shore. Some other guests later said they had to wait two hours for a sled that never arrived.

I strongly condemn CW Company for its reckless disregard for human lives and its chaotic mismanagement.

Ryan G.

My first time on a jet ski and it didn't disappoint. The jet skis were very quick, well maintained, and very safe. The GPS feature made us feel safe as we didn't need to worry about other crazy jet ski renters ramming into us.
The lake and area to drive the jet skis was huge! I'd definitely come back again.