Cripps Realty - Realty in Barrie & Simcoe County - Cookstown, Ontario

Kennedy Van Allen

I bought a house recently from a seller using Tyler as their agent. As a first time home buyer who spent their entire 20s grinding to get their down payment, Tyler and the seller made what should have been a very happy, fulfilling experience an absolute nightmare. Tyler was incredibly rude and unprofessional in his conduct with our real estate agent while the seller was being entirely unreasonable the entire process. We initially agreed to 1 less visit to the house due to a family member being physically disabled (who we then saw running with the dog when we got to the house on our first visit, and carrying rather heavy items out of the house on closing day) and stated that we would do 2 visits on the condition that we would have our final visit the day of closing. This was discussed with Tyler through our real estate agent multiple times during the process. Our first visit, the seller was staying in the home and stated she would be working in her office- Tyler never informed us of this and I think it’s safe to say we all know that is not traditionally how the house visits work. The seller chose the closing date (we waited quite a while to get the house and we were trying to be accommodating). Despite giving 72 hours notice (when our agreement only required 24 hours) the seller outright refused our final visit and would not accept any of our available times as we work 12 hour shifts and she would not allow any of our options. On the day of sale, she closed the sale with lawyers at 2:15- we then get to the house to find she hasn’t even gotten half of the furniture into the moving truck and has no regard for respect, convention, or responsibility. Our lawyer was appalled and said he had never seen anything like this. The entire time, Tyler was rude to our real estate agent and made false claims that no one has ever asked for a walk through on a closing date and it’s unreasonable- a simple Google search will tell you that the final walk through is not only common, but highly encouraged on closing day- let alone our agent’s 30+ years in the industry. I would never recommend using this company, as the entire experience was tainted by Tyler and his lack of professional conduct and regard for any common courtesy. The seller may have been an issue, but all our contact came from Tyler and I pray no one ever has to experience the stress we had to go through as a young couple just trying to get what we were rightfully owed.

Mehul Yadav

Just noticed that my wife's review was taken down. Hopefully my name is in your record. Had to deal with Cripps realty and it's seller back in 2021. Put in an offer without condition on the house we're currently in. Our realtor was dealing with Tyler Marriott. First communication we got back after we put in the offer was that we're one of the top 3 bids and if we wanted to make our offer more attractive and extend the closing date. We declined on offering more money but we were happy to extend the closing date. And guess what, we won the bid and at sign back we were informed that extra week will not be necessary. Lot of realtors played this trick during the peak(CBC did a marketplace episode on it).

We were offered 2 walk throughs after the closing. We tried to schedule our first walk through and kept getting push back because it was winter + covid and tenants with kids couldn't leave which is understandable so we came to the next best solution which was to schedule a visit with tenants present. During the walk through, we noticed there was a water damage spot on ceiling in one of the bedrooms. The tenant who was present informed us that the spot appeared the same morning. Any damage that take place after the offer is accepted(with condition or without condition) has to be fixed by the seller. The house was messy and dirty. We informed our realtor about the two things who in turn informed Tyler. This was on March 8th and our closing was April 16th.

For over a month, Tyler assured our realtor that the leak which at the time was chalked down to missing shingles will be fixed and the house will be cleaned after the tenants left. We go for our second walk through day before closing because we kept getting denied earlier dates for some reason or another. Enter the room with the leak and you guessed it, it wasn't fixed. Was the house cleaned? You guessed it, NOPE! On top of that there was an old stove sitting in the garage.

Come closing date, we inform our lawyer about everything mentioned above. Our lawyer recommends that we hold back money until these issues that were promised will be fixed are attended to. The seller flat out denied everything and basically told our lawyer that if we want to back out then he can sell the house for more money(I have this on email). We provided screenshot of all texts correspondence between Tyler and our realtor but we were just stone walled. We were renting at the time and had already given in our notice, we had movers booked, we had purchased items that was going to get delivered to our new house and we couldn't afford to back out of the deal. We unfortunately were forced to accept the outcome even though we didn't do anything wrong.

Seems like we had to deal with an unethical seller and nothing to do Cripps realty? Cripps realty when we take on a seller, you represent them and you are the seller to me. Your name and logo is in front of the house. You guys must surely know that it was wrong for the seller to put us in this position but you didn't even bother checking in or offer any assistance to us. You got your money, books closed. Hopefully this review will help other people like us ask and hold you guys accountable in the future before the closing date.

On a side note: I have screenshots of texts between Tyler and our realtor.

Kylie Brewster

Kristin and Tyler went above and beyond our expectations! We had the pleasure of them assisting with both the sell of our condo and purchase of our new home. The attention to detail, responsiveness, and organization was incredible. We will be happily referring them to anyone we know looking to sell or purchase a property in the future. Thanks again Kristen, Tyler, and the entire Cripps Realty Team!

gary graff

I would Highly Recommend Cripps Realty in Barrie & Simcoe County. They are all Caring, Understanding, Compassionate, Knowledgeable, Professional and Passionate Talented Staff.
Kristin heads up this Award winning team. This Awesome team that Kristin has put together is Unapparelled. This is Rare. They also go Above and Beyond during and after buying or selling of a home. I was always treated with Respect and as a Friend rather than just a client or acquaintance. I would not hesitate to refer or use them again. They are all Stars. I give them all 5 out of 5.
Gary

Nancy Monkman

Cripps Realty is an outstanding company if you need to buy or sell a home. They provide many complementary services in addition to their caring and efficient manner.

Kristin goes above and beyond and is very client focused. She tastefully staged our space and always kept us up to date with any changes resulting in a successful sale.
Thanks to the Cripps Realty team!

Jason Stergiadis

Tyler Marriott and Kristin Cripps are phenomenal. They helped us find out dream home, and got our home sold within 3 days of listing. Very prompt responses to all questions and made the move incredibly easy. There is a reason why they win best Real Estate Agency in Barrie 4 years running. We’ve had an amazing experience; Highly recommend Cripps Realty for all Real estate endeavours.

Natasha Buda

My husband and I used Cripps Realty to sell and buy our new home. With Kristin's help, we were able to sell our home before it even hit the market and purchase our new home just in time. We are so thankful for Kristin. She was so helpful, knowledgable and we've never experienced such amazing communication with a realtor. If you're looking for a trusting person to purchase/sell your home, I highly recommend CRIPPS REALTY they will go above and beyond for you.

Tim Lent

The Cripps team was amazing. I would use them again in a heartbeat. They provided us with the most professional yet personal care we needed to make the right decisions for the sale of our home. We had a ton of people through the house and multiple offers. It was a great experience. Thanks!