CAA Store - Sault Ste Marie - Sault Ste. Marie, Ontario

Vikki Pink

Staff here were very helpful in answering my questions and getting me set up for Canada and USA wide insurance for health & my vehicle needs. They had some really great packages I took advantage of and now am more confident in my ability to travel worry free.

Jay R.

This review is about CAA in General, not this specific location.

CAA is one of those companies you likely grew up familiar with, if you live in Ontario. That said, being familiar with them and actually working with them are two different things all together. While their rates were somewhat good, it should be interesting to note that how CAA corporate treats clients is deplorable.

I'm a 45 year old client with a perfect driving record. No tickets, no claims, nothing. I was shocked in January to find out the insurance rate on my 18' Mazda 3 was going up, even though the vehicle was one year older. When I inquired why I was told it was, "due to inflation and losses from the previous year". Yep, CAA passing their losses onto consumers who've done nothing wrong.

In addition to this, CAA has absolutely zero forgiveness when it comes to late payments. The second your payment goes NSF they hit you with a fee and send you a nasty cancelation letter through registered mail. My own policy with CAA was canceled, with no option to remedy, even though I made a manual payment the very next day when I had noticed the NSF occurred. CAA simply took what I owed from the manual payment I made and refunded me the rest, leaving me without insurance. Other insurance companies would at least give you some leeway to make the missed payment. Not CAA.

Such a garbage company. Avoid them!

Leanna Lefave

I'd like to ask why do I have to book travel flight through the 800 number in Toronto while other people can go into caa in sault ste marie ontario and book it .

Jay Shewfelt

Terrible service from caa dispatch. Unbelievable how rude and how uncooperative the call center agents where, ran out of tows, good thing for the final call under my membership, he ran out calls trying to get his car to the garage.
The member is elderly and recently lost his liscence, and does not hear well or understand what is going on. The agent refused to let anyone else represent him. They where told time and time again that he is elderly.
The first tow driver needed more training.
The first driver was not that helpful at all. Ran out of calls on thier membership. Not even sure why we ran out of calls, nothing was done, the car never moved
Nathan saved the day, excellent service Nathan..thank you for going over and above, even calling to let me know what the issue was.
Nathan gets a full 5 star rating..even more for going over and above
Nathan from caa/Pine Ridge towing
Excellent service what caa should strive for.
Thank you sir, merry Christmas

Bill Webb

We are planning a once-in-a-lifetime trip to the East Coast and decided to visit the CAA for guidance.....best decision ever!! Very helpful staff, excellent suggestions, useful tools to take with us....you know, if I didn't know any better I would guess that the staff at CAA actually care about helping people get the most out of their travelling experience and keep them safe on their journey. Two thumbs up! (one would be hitchhiking, and that's definitely not safe)

Kenneth MacKenzie

I was not happy, to start1 with no one would answer the phone.
When i went into store, no one greeted, i went to the counter, was ignored, there was a group of ladies standing in the middle of the floor talking, after standing at the counter, " a very busy" salesperson came to me and told me i was behind the group standing talking in the middle of the floor.
I walked out, thanks but no thanks, if that was service, you can keep it.
I,wanted to ask a question! You no longer are a travel service, you spend lots on advertizing, but it's not represented in your store.
I just renewed my membership, but I'm thinking it's only for my car.

YCM

Excellent service. I bought a set of luggage at CAA and the zipper broke on one piece while on vacation. Upon returning I went into the CAA office to see where I had to ship the luggage etc. The luggage has a 10 year warranty. The staff was very helpful and friendly. I was told "just bring the piece in and we'll send it away and call you when it's retuned fixed." It was that easy and seamless. I recieved a call when it was ready and I just picked it up. Customer service at its best!

Brick Bronson

Excellent service, the full time lady was so friendly; accomodating and helpful. She is by far an example of what customer service representatives should be like.
Nice store for last minute travel equipment