BMO - Charlottetown, Prince Edward Island

Adam

Customer of 15+ years. If I could give 0 stars, I would. After paying off multiple credit cards and half of our line of credit, a large portion of our unused maximum line of credit was removed, without notice and without being provided a reason. The contact center was extremely rude and no matter who we spoke to, no one was willing to make things right or provide a specific explanation. Everyone towed the company line and just kept reading from the script they were provided. Apparently the bank is more interested in protecting themselves in possibility of a bad economy than helping your through it.

Avoid BMO at all costs unless you enjoy token reach outs asking "what they can do for you" when what they really mean is "what additional services can we sell you".

My wife and I have immediately began to close out our services and are moving everything to Bank of Nova Scotia. After speaking to family and friends about our experience, it seems most have had bad experiences with BMO and have already left them. So disappointing.

Donald

The Bank of Montreal has a poor online and phone presence. Several calls requesting a return call from the branch on University Avenue , regarding an Investment , through the Charlottetown Branch , remain unanswered with no return call(s). If the account wasn't already set-up with the signing officer's , we would move our investments to another financial institution , ASAP.

Mlchele D.

Attempting to report a possible scam and could not wade through the impossible phone system or write numbers down fast enough. Gave up I have received three text messages telling me my balance is too low

Josh M.

Very bad experience with this branch. Waited for over a hour to talk to a manager only to be told a hour later that she is on lunch and it will be another hour. Was also told that this was my fault because I wanted to wait instead of receive a phone call which I am still waiting for hours later. Nobody told me that she would be taking lunch a hour after the bank opened...if 0 stars were an option that's what I would give this branch

Nadiia M.

Arefin Ahasan (Charlottetown mall Branch 2157) provided excellent customer service.
Always polite, friendly and professional.
Great branch, +5 to all employees for their hardwork.

Laura C.

Bmo is the best bank I have ever dealt with. The staff at charlottetown mall bmo are the best..

Blair M.

One teller working and lined up out the door and into the mall . Poor poor customer service

guru B.

Dont tell everything properly to the costumers
Totally disappointed with them even closed my account . Just rubbish