Algonquin Travel & Cruise Center TravelPlus - Ottawa, Ontario

Karima K.

On a utilisé les services de Algonquin Travel, et on est très ravis. Claude était très serviable et professionnel. Il nous a procuré toute l'information dont on a besoin et a toujours était disponible. Je recommande leurs services.

Paule B.

10 - 12 years ago I used Algonquin travel for a trip to Panama & the following year to St. Lucia. Both were well done & professional.
I would commend the agent but have forgotten their name.

As a result, this year 2024, when my family required a flight to Singapore in late March & an inclusive vacay to Dominican Republic in early April we visited this travel agency again.

Although the agent was extremely rude, condescending, abrupt, impatient & made many errors, we did finalize tickets because our time was limited. We have a very ill family member that needed our attention more than finding a professional agent.
We will not use Algonquin travel again.

Ermelinda M.

We booked several trips through Algonquin Travel. We dealt with Elaine Simpson each time. Due to COVID, our trips were rescheduled and then cancelled completely due to health reasons. She handled our requests efficiently and professionally. A lot of effort went into the complicated scenarios she had to deal with at the same time that she was juggling numerous other travelers and their trip requirements.
We can’t thank her enough for her diligence and understanding. Algonquin Travel is lucky to have her on their team. Thanks so much Elaine. You’re a gem. 👍

Maryanne S.

We stumbled across Algonquin Travel and went to a Scenic Tour open house about 3 years ago. Elaine is our agent. She is amazing. Elaine is very thorough with giving us all the information required for an amazing trip. Finding best routes and fit for our needs. I would recommend anyone needing an agent, she is your gal!!!!

fay S.

I have used this agency twice. Elaine sounded very abrupt and short tempered when trying to get information. I went to the washroom at the airport to wash my hands and people were using the toilet and when she heard a toilet flushing she accused me of using the toilet while on phone with her. She did not ask me if I was using the washroom before making the accusations.
The second time I used it was during COVID-19 in 2022, she was all tense and anxious when giving information required for travel.
I wanted to buy a ticket for the end of this month and she sounded very angry on the phone complaining of paper work and refused to find a flight that would accept 2 checked in baggage. When I told her I have never paid for 2 pieces of luggage while traveling she raised her voice at me. I went online and searched for air tickets and got a $400 less than hers with 2 pieces checked, a carry on and personal luggage free.
Not sure if this is the right job for her.

Jonathan R. R.

Had Jodi book a trip for us in punta cana, gave her minimal info and very little before the preferred departure date, but she was able to make it an experience my friend and I will never forget. If you are in your early 20’s and looking to travel. This is the place for you .

Sandra J.

Wonderful service! Staff is patient, knowledgable and friendly. A great travel office if you want a stress-free travel planning experience. In addition to my own experience, my in-laws book at least two elaborate vacations per year with this office, with great results every time.

Chris H.

Over the years I have travelled numerous times for business and leisure. The service has always been exceptional and in every case I was treated like I was the only client they had to serve. The individual attention I received and the attention to detail is why I keep going back to them. on one occasion while on business my flight home was changed by the airline which was a problem because the new date would be passed the expiry date on my Travel Visa. I called Algonquin and the problem was dealt with without hesitation by the agent and I was on the other side of the world! If only all service companies were like this... travel on!