Alcona Eye Care Centre, Innisfil, Ontario - Innisfil Beach, Ontario

Carlos D.

I had high hopes for my experience at Alcona Eye Care, but unfortunately, it was frustrating and disappointing. My prescription was straightforward—reading glasses only—yet I was recommended progressive lenses, which I did not need or request. I was never offered or properly informed about different lens options, and after almost two months, I still do not have my lenses.

A second set of intermediate lenses was ordered a month after my eye exam, but the lack of clear communication and transparency made the process more complicated than necessary. While I appreciate that a refund was issued, this experience could have been avoided with better guidance and patient-centered care.

I hope the clinic improves its approach to informing patients about their options rather than focusing on sales. I wouldn't recommend them based on my experience, but I do hope they take this feedback constructively and make improvements.

Kevin P.

I highly recommend Alcona Eye Care for all your vision needs. Not only are the eye doctors great but the staff as well!.. Super professional. 😃👍
I had recently broke my glasses and Alcona Eye Care came to the rescue and had my glasses repaired within 5 minutes.

Thank you so much

Kevin

shannyn D.

The staff here are amazing and soo friendly!! I broke my glasses at work today and they didn’t even hesitate to help me out in every way they could.
100% recommend, they are AMAZING

Tara W.

Ive been going here for 5 years and I've had such amazing experiences everytime I walk in. It's a fantastic feeling when the staff knows your name and needs right away. They go the extra mile to make every visit better then the last. I 100% recommend going here I can't express how glad I am that I did.

Rutul K.

Great staff. Satisfied with their service. Doctor knows what she is doi no.. Isha and the other receptionist help me alot.
Thank you guys.

molade P.

I recently visited Dr Alexander and Alcona Clinic Centre for an eye check-up, and I am thoroughly impressed with the experience. From the moment I walked in, the staff was welcoming and professional. The waiting area was clean and comfortable, and my appointment started right on time.

The optometrist was exceptionally knowledgeable and took the time to explain every part of the eye examination process. They answered all my questions patiently and provided insightful advice on maintaining eye health. The advanced equipment they used made the exam thorough and efficient.

I also appreciated the wide selection of frames available in the clinic, making it easy to find the perfect pair of glasses. The entire visit was smooth and pleasant, and I left feeling confident in the care I received.

I highly recommend Dr. Alexander and Alcona Eye Clinic Centre for anyone needing eye care services. Their professionalism, expertise, and friendly atmosphere make them stand out. I will definitely be returning for all my future eye care needs.

Scott M.

Dropped in to get frames fixed. They said 20 mins. so I finished what I had to do and told them to take their time. Called 30 mins. latter. No charge a very friendly. 👍

Lori S.

Went in for an eye exam and was very impressed! From the time I arrived Melanie made me feel comfortable and welcome.
My appointment with Dr St Louis was very thorough and he gave me a good understanding of the health of my eyes and how I can be proactive in my future care.
I highly recommend them!