Adventure Outfitters - Lakefield, Ontario

Paul C.

Amazing experience! Friendly, informative, and glad to see that the Kayak we bought our son for Xmas is high quality and built right here! He'll absolutely love this Yellow "Rascal". Looking forward to continuing business with them in the future!

Update June 2023 - Just purchased a beautiful "Ripple" today for a second Kayak! Same amazing experience! High quality and built right here! Support local and professional people!

Price A.

Edit: 4 weeks still no refund.

Leaving a bad review is a first for me anywhere, and since this is a business I've made every sports purchase I've made in the last 10 years it makes it harder...but

You cannot take a $2,400 cash/debit deposit on a rental that was returned the same day, keep the $2,400 for over a week (still not returned, not sure if I will get it back so Police are now involved) and blame it on your bank. I contacted your bank and they reported that you had not provided records of the refund and had made no effort to resolve the matter with them. Your bank advised me to contact you about the matter.

I came to your store calmly explained that it had been a week and I expected you to resolve the mater. To tell me you had "made no effort to contact the bank" to find out where the money went and state "it is out of your hands" and then treat a long time customer like they are the criminal, have them escorted from the store and refuse to acknowledge its a problem can only garner a zero review. Sadly a one star is the lowest I can leave.

EDIT: Refund received after 5 weeks, took an investigation to solve and investigating officer reported that it was an error by merchant using credit card info. Was not determine if it was neglect or intentional.

David S.

Sent me different items than I ordered. Did not inform me of the alternative, other than a sticky note on the different item stating that it's a alternative as they were out of stock.

Adele P.

My boot came in perfect condition, super fast! And at the right price

Glenn R.

Well stocked store with great staff. Picked up 2 kayaks last year and 2 paddle boards a month ago. Felt the prices were good. I would return to this outfitter.

Dan H.

Had a rental booked with another company who canceled due to no stock the morning of my trip. Called Adventure Outfitters who was more than happy to meet my request of a Kevlar canoe. Paid for the rental over the phone. When I arrived I was greeted by happy staff who helped me through the process of load the canoe on to my truck and offered some good pointers for strapping in the canoe. Amazing service, I was so pleased with everything. They will definitely be my first call from now on for canoe rentals and outdoor gear.

Marissa B.

Bought a couple of kayaks from here in 2020 and we get compliments on them a lot! I ordered the Ripple kayak, which is awesome for storage and stability, and someone I know ordered a Spirit kayak, which is great for going faster in the water. We picked the coloration of our kayaks and I added on a watertight storage compartment on the Ripple that has been super useful on our kayaking adventures. I love that my kayak looks pretty unique compared to other standard kayaks out there. Emily was super helpful during the whole purchasing, drop-off and setup for strapping them to the car. She offered to show us how to strap them onto our car in person. Very friendly and passionate about outdoor recreation. Would highly recommend!

Jason W.

Love our kayaks! I recently bought the Spirit kayak which is one of the longer kayaks they sell. I'm very happy with it. We also bought the Ripple which also did not disappoint! Would recommend Adventure Outfitters to anyone. Staff was very helpful and friendly. Emily was one of the staff that we dealt with and she was very knowledgeable and answered any questions we asked with truth and clarity. Great experience!