Sleep Country Canada - Greater Sudbury, Ontario

Carole D.

Service exceptionnel! Je suis allée magasiner à Sleep Country avec ma mère qui cherchait de nouveaux matelas. Le vendeur était très plaisant! Et en plus, il parlait français, ce que nous avons beaucoup apprécié! Il était vraiment à l'écoute de ce qui était recherché. Il a pris le temps de bien expliquer les divers choix de matelas, de protecteurs, d'oreillers, de bases...et cela sans pression. Nous étions très satisfaites avec les achats qui répondaient très bien aux besoins différents de mes parents qui avancent dans l'âge. Ils adorent le confort de leurs matelas! Ils passent de belles nuits! Et nous savons que la qualité du sommeil influence la qualité de la santé! Donc, un "plus" pour garder mes parents heureux! Merci à toute l'équipe de Sleep Country pour la belle expérience, l'éducation par rapport aux choix, la livraison en temps, l'installation des lits et le tout dans un bref délai....malgré le COVID!

Koffi M. Y.

Lit et matelas, super cool !

Shannon D.

** I just wanted to update my review. As I said previously, the Sudbury staff are very attentive and helpful. They did everything they could to help us with dealing with sleep country HQ about some issues we had with warranty/quality issues and the 100 night guarantee. The staff all went out of our way to help us. I wish there was an option to split the review between the local business and their corporate one. Corporate wise, they won’t work with you unless absolutely backed into a corner, you really really have to hound them to a point where they work with you because you aren’t worth the resources they’re putting into pushing back against your requests. While the customer service phone number/email is not very helpful, the staff here do what they can to acknowledge that and help cancel it out. I think it’s unfortunate that the behaviour of sleep country as a corporation comes down on the guys here who run the store. Again, just wanted to thank everyone for the help and let others know that the local store isn’t the problem- it’s their HQ, they can only work with what their HQ gives them.
**

**prev. review**Sales associates are very attentive and helpful. Do not expect any support from the customer service number or delivery team. Unsuccessful in a warranty claim on a 3 month mattress (whole other story- good luck if you’re trying to do a warranty claim), later opted for the 100 night guarantee to get a new one. Go in, pick the new one, pay the difference, told to make sure there are no stains in the old one (and it had no stains, since it was only 3 months old) and that their delivery team would be at our house in two days to get the old one and drop off the new one. Delivery team damages our old mattress and refused to complete the exchange They laughed at us and also left the door wide open on a -20 day. No consistent answers between any part of sleep country. Very, very disappointed. Took a chance even after we were warned about their service after your purchase.

Tammy D.

If I was able to I would give them zero stars. They are the absolute worst for warranty and the 100 night return. Nothing but inconsistent information about how and what to do. In the end they hung up
On me. My gut was not to buy here based on what I had been told by others but I didn’t go with my gut. Do not give this company your money. You will lose sleep over it. Literally!!

Cheryl B.

the store in Sudbury and staff is a 5* …. Extremely helpful, courteous, polite. Well explained, not pushy. Items which need to be ordered, arrived as promised. Steven was extremely helpful, would not hesitate to purchase from him again.
Richard B

Frank D.

Ask for Elliot Cullen for the absolute best in knowledge, details, answering questions in a happy, polite and respectful manner. To be treated like this is what you want when making an important purchase and investment in yourself, your family and home...I personally highly recommend him, ten star review!!! That's the man himself you have to look for in then picture 🙂

Janice M. (.

Great customer service; product not so much.. regardless of price the quality just isn’t there on the “Purple Hybrid Premier Mattress” $2,850.70” not even a year old. Warranty 120 days is gone so no return. Very disappointed in Sleep Country. Always review comments on everything you buy. This illustrates one edge of the mattress.

Zachary C.

I'm glad I didn't buy here! The salesman was extremely pushy and arrogant. He made us try all the mattress and never asked us what kind of mattress we were even looking for. Although we both tried to tell him, he kept cuting us off with feautres about the mattress. After trying them all, there was only one that I didn't mind. He wrote me a quote and said I'd have to give him a 10% down to reserve it. After telling him that we'll think about it for tonight, he replies sternly with "Whatever then, I can't promise that you'll have this mattress, they sell fast". Great sales pitch bud! Lol