Arthur J. Gallagher Canada Limited - Stoney Creek, Ontario

Kyle

​I want to give the highest possible praise to Amanda Shepard, who served as my policy contact. She is outstanding—incredibly kind, respectful, and genuinely focused on the customer.
​Amanda immediately and expertly helped me determine the perfect insurance plan for my needs. I was honestly shocked by the speed and efficiency of her service! She exceeded all expectations and made me feel like a truly valued customer. Amanda is a tremendous asset to your company.

Dr. B. M.

Desirae was very polite, efficient, knowledgeable and extremely pleasant. She was a real pleasure with whom to deal.
I have insured my automobiles with Gallagher for many years and couldn’t be more pleased with their service.

Val V.

I've been using Gallagher Insurance brokers at this Stoney Creek location for 6 years and always get top-notch professional service for both my automobile and home insurance. Desmond Vas handles my account. He found me the very best price and makes the process as painless as possible.
He always goes the extra mile and answers patiently all my questions. I highly recommend their services!

Lucio A.

Shout out to Shubham Kukretti for quick responses to my calls and emails. He worked magic to have my car coverage updated in a timely manner to add an additional vehiicle to my policy. Shubham's expertise and client focused service is much appreciated.

pbcrazyace

Worst insurance broker ever, had horrible experience with these guys, very poor brokers, almost impossible to speak to your broker they hide behind email, goes to voicemail immediately. They make it extremely difficult to cancel your policy. Now I’m stuck paying for another month insurance on a car I down own because they are so slow to cancel. After 3 years clean driving still can’t get me under 500$ a month insurance… so so disappointed… switched to RBC and insurance is more than half the price. And they are actually responsive and fast!

Mary C.

I have been without proof of insurance for about 7 weeks now.

My policy (with Gore Mutual) was set to renew on September 26 2023. Approximately 3 weeks in advance of that date, I started shopping for better rates. The best rate I was offered was with Belair Direct, as I expected. However, I have always been of the mindset that it is ok to pay a little extra, in the event that you may need service in the future, so I had Gallager also review and requote my policy. I do not know the exact date of my first call to Gallager. They did get me a rate that was comparable to Belaire Direct, and with available discounts and the ability to pay in full by credit card in advance, the Gallager quote (now moved to Dominion Insurance) was very good. I accepted the quote and waited for paperwork.

In the week before September 26, I called at least twice asking where my new paperwork was, what my new policy number was, asking for anything that verified my insurance was changed. I was, essentially, dismissed, until September 25 when I called in one last time, being more forceful and demanding of answers, as to my knowledge, my policy was void the following day. In the meantime, Gore Mutual had already taken their next paymnet out of my account. I was assured that would be refunded.

In what seemed like a liast minute rushed attempt to finish her homework, my broker Enya "reviewed" my information over the phone and emailed me a void slip with a BINDER policy number for Dominion.

Today is Tuesday October 24, I write this at 6:35 pm. I had called Gallager midday yesterday, telling them the following

1) I have no proof of insurance slips to date. To my knowledge, I am driving without coverage

2) Gore Mutual has taken a second payment on a policy that was supposed to be cancelled. My previous policy also covered my daughter, so I have paid over $550 for a policy that does not exsist.

I asked how long is it reasonable to wait to get a response. I was told end of business day today. They have not returned my call.

I do not know what my recourse is as a consumer other than this review. I debated calling a lawyer, but I can't cite what my damages are. Obviously, I will also be calling Vince Ippolito insurance to get proper service, as Gallager has done nothing and can't prove they have done anything, so I think I should just cut my losses and get this straightened out by a competent insurance company before I face legal problems for driving without insurance.

Ruby K.

Melissa Westlake, a Client Solutions Manage at AJ Gallagher Insurance is a pleasure to deal with -approachable, & knowledgeable.
Not often are employees or companies willing to go that extra mile to ensure customer needs are met.

Congratulations on a job well done!

Mike N.

Yesterday I called to make some changes to my auto policy. I called half hour before closing and Susan R. went above and beyond all my expectations. Susan even stayed an hour after closing to make sure my new car insurance was valid and ready to go. Truly a wonderful experience.