CAA Thunder Bay - Thunder Bay, Ontario

Daniel Vaillancourt

Some of the worst customer experience. Expect to wait 3 weeks to make simple changes to your policy. As well as spending hours on hold, until you eventually get tired of waiting to speak with someone and hang-up

Richard Freed

Big thanks to Colin the CAA driver who came to our rescue and tirelessly phoned around to find a shop that would help us. Even phoned his retired mechanic uncle who suggested Thunder Bay AutoParts. He then followed is there to make sure we made it. We are now on the road again. Thanks Colin.

Grs

Couldn't get anyone local to answer the phone. Went in to store reception desk was empty and no one really wanted to help. Will take our business elsewhere..

Kelsey Strasdin

Patrick S helped me today and he was AMAZING! Very kind and quick. He provided some helpful tips to ensure I was back on the road safely. Thank you so much Patrick! CAA has always been there to help me out and I can't thank everyone enough!

Aundrea R

I rarely have to wait to be helped. I need to get an international driving permit. The photos were free (because I'm a CAA member) and taken right there. The permit was issued quickly. Now I am ready to drive around the world!!!

Kahla Campbell

If I could give zero stars, I would. Unfortunately I am having an issue with communication. I have tried to call Tiffany 2 times this week, and emailed her - I haven't hear anything and it seems they are trying to "point blame" to Sunwing when really it is an staff issue. This is not the only time my phone calls, and emails were not answered. When a costumer is trying to call regarding their upcoming trip, its important that we are called back it is basic customer service. The only way to talk to her is showing up, and sometimes that doesn't work for me. Unfortunately, I will not be booking a trip with CAA Travel Thunder Bay again.

UPDATE:
I was assured that I would be taken care of by the manager Jo-Anne, however that is not the case. I sent an email on Friday August 25th and I haven't gotten a response. The only way someone reaches out is if I go public with my concerns, which is extremely frustrating.

I have been more than understanding of the ongoing technical/admin issues that you have been having - however as a paying customer about to drop about 6K, can you please explain to me why I am not getting a response?

At this point I would like to get my deposit back - my requests to make a payment on my trip have not been answered, nor my questions around the trip, and others who want to join our party to spend more money are not being answered.

If there was an issue with our trip - I would hate to see the lack of response taking place there. I am not comfortable nor do I feel safe having my family travel under your guidance, and responsibility - never mind the additional insurance for my trip or the health insurance.

concerned user

small garage/shop owner here. recently has learned that CAA's local subcontractor (H&H TOWING) refuses to tow your patrons vehicles to my shop. May be good reason as the owner of said company weaseled out of a labour claim to this company owner to the tune of $8000 15 years ago. they had 30 days to respond to the labour boards ruling and "conveniently" declared bankruptcy friday afternoon and reopened on monday morning. in the past 14 years this company has declared bankruptcy at least 2 more times. What's up CAA? if the customer want's it towed some where and your subcontractor REFUSES to do it, why not send your REAL truck with a company employee? Your customer say's "tow it here". your subcontractor says "NO".....maybe time for a new subcontractor?

Primo Scalzo

I went to CAA at noon to renew a membership and there was only one person working and a line up of 3 people. The staff person was serving a couple already, which seemed to take forever. Very poor service in my opinion.