Franklin Coach & Tours Ltd - Belleville, Ontario

CW

CW
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My wife and I enjoyed a Franklin Tour to the African Lion Safari park. Our experience was very enjoyable due to a number of factors. First, the bus was comfortable, and skillfully driven. The tour guide was very personable and competent so that we always felt well looked after. The visit to the park itself was fascinating and we think we might go again because we enjoyed the first trip so much and there was still more to see. Watching the elephants go for a swim was a highlight for me and the presentations were great too. The only thing is that my wife would have liked the option to have had vegetarian food.

Elizabeth O.

On June 11th, our school had a coach booked to Canada's Wonderland.

An incident occurred on our way home. We were on time and set to return as scheduled.

As we were entering the town of Roblin the coach struck the train tracks at highway speed. All children and adults were thrown from their seats and slammed violently back in place upon the coach returning to the ground.

I thought we had been in a vehicle accident. I saw my feet above my head and thought that our bus had rolled. Upon coming down I thought we had hit something large and come to a stop. After self-assessing I immediately turned to make sure the children were okay. Two young girls had been violently thrown to the roof and were holding their heads. The others were just staring at me in terrified shock. Upon looking at them I was able to see out the windows and see where we were and thought "oh my God we just hit those tracks at highway speed."

There is a speed degradation before the tracks. The speed changes from 80 to 70 and then to 50 before the tracks. We had not slowed down at all nor did we slow down through the town.

Within moments of this we were approaching the stop sign at the corner of Croydon Road and County Rd 4. The driver either did not see or did not react to the stop sign. We came to a hard stop that jarred us all smashing us into the seats in front of us. This was within 5 minutes of being launched at the tracks.

At no point did the driver check to see if we were okay, or say sorry, or acknowledge that anything happened at all.

The following morning at least 5 of us had lasting injuries ranging from back pain to neck pain causing headache to head pain where they struck the roof.

I contact Franklin Tours that morning and was forwarded to Mike Smith. He was very rude in his response and took zero responsibility for the actions of his employee. In fact, and I quite, stated “I’m not sure what you’re hoping to get out of this email.” I want your company to take responsibility and admit that mistakes were made. I want you to make this right!

This is not okay and reflects very poorly on your business. We may not know the name of our driver, but we certainly know the name Franklin Tours.

Jenny G.

We rented the 16 passenger mini coach van for a bachelorette wine tour and had an amazing experience! It was great having the flexibility to create our own schedule. Ron was the best driver; super friendly and flexible. We will use this company again!!!

Jan S.

SAFE Clean and Comfortable. Driver is friendly. On time..

Teresa M.

Great day and extended tours. Very convient they pick me up at 401 carpool, which is very nice. I only go with them, they are great bunch

Jim W.

We have enjoyed some of their day trips and not having to drive.

Mario B.

small plaza with some shops, pet things, food things and glasses

Tatiana T.

Ok. Nothing special