Accuracy Plus Accounting & Tax Service - Napanee, Ontario

Kat C.

I called here today thinking I was going to be able to get some assistance. I asked a question and was told in a rude tone I needed to really look into the company I work for (after they said they do not deal with what I am asking about and were not knowledgeable in the what I was asking about.). They then told me I needed to speak with a place has an actual ACCOUNTANT, to which I stated that the name was misleading. I just figured that there would be an accountant there being a place that does accounting. She yelled at me and told me and told me "WE DO ACCOUNTING, WE ARE NOT ACCOUNTANTS! THERE IS A DIFFERENCE!" She then went on to explain what accounting is, now I went to school for this and I know what it is, however what I was dealing with was not taught in school. All while yelling at me when I told her she didn't need to be so rude, that I was "accusing the business of being misleading" (I said the name was), and "why would I be upset with you if you if you are going to say things like that".

It was not until I told her I was Autistic and that is why it was confusing for me to understand that she began to speak to me kindly and in a calm voice. She began to apologize to me after being extremely rude ONLY because I am Autistic. I am sure they do great accounting work for not being accountants, but the customer service was horrendous.

This company made it VERY clear that if you want an ACCOUNTANT do NOT go there, and look else. I would like to add, that I do know the difference been Accounting and an Accountant and that this was all started due to a misunderstanding on my part (due to the name), which I admitted to, and had told her that it was a misunderstanding but she did not need to yell at me and could have politely stated, we offer accounting services here for taxation purposes but are not accountants, unfortunately. But after "40 years of being here and EVERYONE knowing what we do here!" I should have known better....

Nicole E.

Just moved to the area and used them for the first time. They were accommodating to our schedule, had Saturday appointment open. Quick and have an audit guarantee. She explained everything professionally but with a personal touch. Family owned and operated and reasonably priced for the services they provided compared to competitors.

Undead G.

Omid B.