Huestis Fredericton - Fredericton, NB

Jordan H.

Karen.
Cant park in a vacant plowed lot before working hours, but can camp out with free power during office hours. Just make it make sense.

Erin D.

Heustis has been my insurance broker for 15 years. Always have fantastic service and friendly, helpful staff. I had to make one claim during the time I have been with them and they made the process very easy.

Frank B.

I have been with these guys for 4 years (approx.) after switching as my previous insurer (of 10 years plus) wanted 3 times as much for full bike insurance. We have 7 vehicles (including boat, trailer, sled) and our house insured there now. The negative reviews seem to be from one person (similar name/complaint/wording) and I have had the exact opposite treatment. Two claims, settled within days with no issues (over the top customer service from Intact actually) and always prompt and professional whenever I deal with them-including today! Very competitive prices, too as with a house and that many vehicles (including a bike) I shopped around a lot! They were recommended by a friend and I have recommended them to others, who have all been happy. I couldn't be any happier with these guys.

Marianne C.

I have been with Capital Morrison since 2005 & have always had excellent service. I was surprised to read any negative comments about the company (and I do not know personally or am related to anyone who works there). 🙂
I called around to other insurance companies to find out if I've been paying too much. However, that is just not the case. I did get a few cheaper rates, but they had a much higher deductible, which is not ideal for me. Personally, I don't have $1000-2500 laying around for a deductible.
The staff have always been good to deal with and I've had no issues with the company at all.

Courtney

After my father passed, I contacted them for insurance on his mobile home. I provided Amanda with everything she asked for and was told she would reach out in a few days, after several unreturned emails I called and she was on vacation, I was told I would be the first call she made when she was back, well, a couple more unreturned emails, a couple of unreturned calls and voicemails, and a month later I decided to go elsewhere. Very poor customer service, especially, with them knowing the circumstances as to why I was searching to begin with. At the very least they could respond to an email.

Jeff B.

Great customer service. Been with them for over five years now and multiple different type vehicles insured. Neve had an issue.

Smailyov M.

Don't know where to start. Service is bad, staff is rude, misleading. My wife went there to insure her car, and the lady there (Account manager) placed her in a category (high risk driver) as her NB license was a month old and got her an insurance policy with extremely high premium! . That is problematic: SNB has credited my wife a good driving record as her licence was issued in another country in 1999 and SNB counted my wife as a 17 years driver. Account manager there tried to convince us that this doesn't help her quote at all and that my wife has to be patient for 4 or 5 years until her insurance becomes cheaper.... After asking in town, we got a quotation with ONE THIRD of the price (same policy...). AND, the other company said that SNB has given my wife a driving credit back to 1999, so we should be rewarded this in our quotation. So decided to cancel insurance at Capitol Morrison. You probably will guess the rest. They became the rudest people on earth, hang up on me while calling them to ask about our refund cheque. Asked them for a copy of cancellation policy, they refused to give it. (the office supervisor) and staff there the worst insurance brokers I have ever met or heard of... All staff (including receptionist) are very rude, fraudulent and not to be trusted. Avoid this place at all costs. We are happy that we realized this from the first month. And we are never ever gonna do any business there. I am writing not to have a sort of revenge. More to make new comers, first time car owners to be aware that this place is nt good at all.
Other things (of course bad things):
1) that place accepts only cash or debit
2) After asking for cancellation of policy, they refunded us partial amount: in fact, they deducted 25% of the price as penalty! After complaining to head office, the staff changed the refund--but still, deducted 300+dollars! No clear answer to that was given.

In Fredericton, you will find a LOT better places.

PS: The fellow who gave four stars has conflict of interest. A family member of his works there 😀

rob M.

Excellent service and freindly...i want to apologise for my unacceptable behavoir and language in a conversation with a lady earlier in the week..i am so sorry..it was and is unacceptable behavoir and i am truly sorry for my childish actions..and thank u for handling it proffesionally..i did not deserve to be treated fairly when i was so rude..sorry again.