Intact Insurance - Dartmouth, Nova Scotia

Justin Chapman

Absolutely horrible company to deal with. My mother passed and we hadn't immediately cancelled her policy for auto insurance since it was combined with her home insurance which we had to keep until the house sold, so we only saw one charge coming out which we assumed was just the house insurance. Well, once we had realized this we called to cancel it. Didn't the agent proceed to critizie and berate me for how long it took for us to call and cancel it. Incredibly insensitive company and I hope he's treated the same way if he loses a loved one. Unacceptable and as unprofessional as it can get. The way I was spoken to made me sick to my stomach on how anyone in that position can speak to someone like that. Do better Intact, do better. I will NEVER do buisness with this company again. Zero stars

nick mcneil

I’m insured through intact with my commercial policy. Have a driver here who has. 30 years of. Commercial driving experience. intact wants a commercial letter of experience which cannot be provided due to intact insurance purchased RSA insurance and has lost all documents intact insurance states that there is no commercial information on And Auto plus national basis when in fact, I have photographic proof with …policy numbers stating that he actually was on a policy with 4 consecutive years. This Cannot be accepted due it’s missing info on an auto plus information. Yet we have proof he’s been insured. Also have a 20 year written experience letter with a letterhead from a previews employer over 20 years stating that the driver has drove vehicles over 14,000 KG‘s was also denied. Their only explanation is pay for policy. That is three times the amount Is very unacceptable ……would not recommend these guys to anybody Sadly, im going to have to let the driver go Due to poor file management of intact. Taking over RSA.S policy The man is 56 years old. Have contacted multiple people from intact insurance and have gotten nothing but ran around poor, poor poor poor poor. Customer service. They are nothing by crocs

J B (“Josh”)

Awful customer service, and awful legislation surrounding insurance. You should be sued for price gouging. Years of being a loyal customer has got me no where. CAA gave me better prices, even after you cancelled my policy for a missed payment after switching banks. Thanks for nothing

Myles Maclaren (“#Pthfyndr”)

Terrible customer service! Both people I talked to over a missed payment were very arrogant, didn't listen, talked over me every single chance they got. Their answer to everything was just wait for your letter. Not informing me they'll still be taking money out even though I'm sitting here "waiting for a letter". "Oh we don't call customers to inform them they're still in good standing and we're going to making this months regular payment." We'll just take it blindly out of your account in hopes you were ready for it! Yeah A-1 service all around. "Is there anything else sir?" "Yea, uh huh, yeah, uh huh" the entire time I was telling her to put a complaint in to her manager for their terrible customer service! They called me to get me to d/l their app, but can't call with actual customer service!! Great job!

Steve MacLeod

Customer service is terrible.
I hate writing that because my adjuster seemed really nice, but now I feel like I am being ghosted. Can't get answers, can't even get them to return a phone call.
I can 100% see why Intact has such low ratings on several different platforms.
I will update this review WHEN I hear back from my adjuster.

UPDATE: Called the number below, as suggested, spoke to two people (neither of which were my adjuster) both were very apologetic, but neither could help me, was told that my adjuster will be calling me soon. That was 3 days ago.

Grace Sangster

Blatant liars who do not care whatsoever, worst company to deal with, terrible people.
Have been waiting almost 11 months now for a cash settlement for a non fault incident. My car failed mvi because I couldnt get the money to have the damage fixed. They lie and lie and lie and dont care about you at all.

Allie Mercer

Have been dealing with these guys for 8 weeks now with a stolen vehicle claim. They have lied to us multiple times and the adjuster refuses to call us back. I would save your time and energy and go with someone else.

Omar Soliman

0/10 experience. Shady company. Dishonest and will try every way to save few dollars. I had a claim that took them 8 months to pay out when it should of been paid in the first week. Keep in mind this was for a fender bender. What a shame. Please I urge you save your money and take your business somewhere else. I chased after my adjuster for months and got the run around. I tried to call week after week and would not hear back. Absolutely disgusting business practices and values. Shame on you!!!!!!!