Racicot Chrysler - Amherstburg, Ontario

Neal P.

Excellent service centre

Alejandro P.

This is a great dealership if you’re looking to buy a new or pre-owned vehicle. I 100% recommend the sales team, especially Chris Paniccia—he helped me secure a better rate and got me a great deal on my trade-in.
Unfortunately, the service department is a different story. It seems like poor service is a common issue at Jeep dealerships in this area. I dropped off my vehicle at 9:30 in the morning and called at 3:00 PM for an update, only to be told that they were working on “more important projects” and still hadn’t even looked at my vehicle. And that was only because I called them—they never reached out on their own.
This isn’t the first time I’ve experienced this, and like I said, it’s a recurring issue at every Jeep dealership in Windsor-Essex. I thought Racicot would be different because of the great experience I had with the sales team, but I was wrong. Their service department is just as bad as the others. If you don’t chase them for updates, you’ll never hear from them about when your vehicle will be ready.

Ben F.

If you’re looking for a car in Amherstburg, these are your guys! They’re super friendly, honest and helpful! They will not let you down. Highly, highly recommend!

sandi G.

I bought my truck with them, excellent service, would 100% recommend them to everyone!!!

JoAnn F.

I’m new to A’burg, I thought I would just see if the service department would resolve my low tire issue.
Yup, they did
Yup, it was fast
Yup, it was perfect!
My Jeep-care team has just expanded!

Kristen T.

Awful experience. I’ve brought my car in 3 times for the same issue. They “fix” it and yet I have to continuously bring it back. Told me the tech will call me back..never get a call. Then another girl tells me they don’t go on the phones. Not helpful whatsoever. They also said two techs have quit and they have hardly anyone working. Told to bring my car right in if this problem persists, yet they can’t get me in for a week What a joke.

Dan D.

Our 2023 Jeep Wrangler Willys experienced an issue that caused the steering to become unfunctional while driving. Being that my wife could not move the steering wheel she went left of center and ran off the road in La Salle. Luckily, no one was injured. We brought our Jeep to Racicot for repair since it was where we got the jeep. After 3 months of them trying to diagnose what happened they said they have no idea what caused the issue because there is no code being thrown in the system. We expressed multiple times over the last three months that we are very concerned to take the vehicle back with no repairs and at first they were very sympathetic and said they understood. However, 3 months later we were told that we needed to bring the loaner back and there was nothing else they could do to diagnose the problem we experienced. When we stated that we did not want to take the vehicle back due to the possible impending occurrence they stated there was nothing else they could do. We noted that we would be getting an attorney to ensure any future possible injury or property damage would be their responsibility they said do what you have to do. I also reached out to Chrysler Corporate “Jeep Wave” who basically just said to keep working with our dealer and that they were closing our ticket. While working with Racicot their staff always spoke professionally to us but incompetence, lack of communication, and complete disregard to stand behind the product was always evident. Those that are reading this may just assume I am a disgruntled customer, but I am only writing this review to hopefully deter someone else from dealing with an issue like this. My advice would be to not buy a Jeep / Chrysler at the moment due to quality issues but if you must go to a different dealership in the area. Please see a few specific notes below on the individuals we dealt with:
Matt was our lead technician – He was a very nice guy but what I took from our conversations was that if they don’t have a computer code there is nothing that they could do. He also was sympathetic to the situation but said his hands were tied and could not do more but alluded to wanting to be able to help more. After a few conversations he directed us to who I believe was a service manager named Ava.
Ava – The one time I got to talk to her she was respectful but provided zero benefit to the issue. There were multiple times it was stated she would call back and would not. I would call and she would always be busy.
Jamie – He was our salesman and was friendly during the purchase and sympathetic at first but once he spoke with the owner Leo about our situation seemed to become much less helpful.
Leo – the owner was supposed to call us a couple of times but never did.
Leo’s son – we were told that he felt bad and would not want his family driving this Jeep but if we did not want to purchase a new vehicle from them there was nothing, they could do to help us with the situation.

At one point there was discussion around them finding someone to take the lease over for us but then they said they would be nervous to have someone else take on the Jeep due to the issue. However, the glaring point is they are not very concerned about my family driving and riding in this Jeep.

This is just speculation but it felt as though the staff wanted to do the right thing but there is a bad culture from the Owners where money is more important that standing behind your product and a repeat customer that they are now losing. We are extremely unsatisfied with this experience and would tell anyone we talk to, to avoid the Racicot dealership at all costs. In their commercials they always say who’d you expect, now we unfortunately know too well…

Shawn

A very special thanks to the Service Team, specifically Ava. Thank you for the excellent care!