Allstate Insurance: Edmonton Calgary Trail Agency - Edmonton, Alberta

Elsie P.

Called in for home ins that I have been paying to for 40 years and I have sewer leak and called for help they gave me a call reference # 1980835 and if someone does not call me within 3 to 4 business days call 403-974-8700. Have to add that when you call in anything to do with claims you wait for ever. I wait 15 minutes good to have a speaker phone that way you can do other things. Never heard froma nayone called May 12, 2025 and waited for 20 minutes and then tlaked to Parage in Toronto. He has no record of my call ref# 1980835. So had to give him all the information again and now have a new call reference number 1988440. Very upset with this service your premiums go up every year and this is what you get, apaulling service.
I called the Edmonton Allstate office again and waited for 10 minunutes and hung up and called back this time I choose number 1 for new policy and I got to talk to Trish and only waited 1 minuite. So this goes to show that once they get your money they could care less. Trish promised to escalade this to the Agency manager Catherine. We will see..............
What absolute horrible service.

Sonja M.

My insurance agent went on mat leave 😐 and now everything has gone down the shit. I have tried calling local #, and I have to sit on hold. Someone who has a job and can't sit on hold getting hold of Allstate is redicilious. Takes them over a week to get back to you. Also, raise your rates without explanation during the year. I am paying $217 a month for 2013 Mazda 12 years old no accidents no tickets one way insurance.. this is a joke... after I transferred my house and etc over to get a better deal... When finally someone calls me back, I am seriously considering canceling my policy.

Ishmam A.

I filed for a claim a week ago because I got rear ended. Person who registered my claim mentioned I will get a call from the adjuster within 3 days. I didn’t get any calls so today I decided to contact them to see what’s going on. Someone finally picked my call up after 45 minutes, gave me the WRONG phone number of the adjuster and hung up. I called the number, big surprise it’s not a real number. I called them again, after 1 hour of waiting my call got disconnected. I decided to contact the person who helped me set up my insurance because she was very helpful when I was signing up. She doesn’t pick up her office phone at all. I left them an email and called the claims customer service again. I kid you not, took me 1 hour and 48 minutes to reach the customer service rep (reference: 1756042). He said they don’t really have access to the adjuster’s number, so the previous lady just gave me a fake number to get me off her back I guess. He mentioned the adjuster will call me back in 5 business days. I drive a pretty pricey car and it has been busted up without me having any estimate of repairs yet.

I think a lot of victims from the other reviews of the predatory practices of Allstate try to avoid getting caught up on legal procedures that’s why they let it go but lucky for me I work in a global law solutions company and have access to lawyers from both Canada and US. If I don’t get my car FIXED within the next two weeks, I will be taking as much legal action I can against them which is definitely going to cost them way more than what they could’ve initially gotten away with just by maintaining professionalism. DO NOT USE ALLSTATE. You might think you’re probably never going to have to deal with claims with them but by any chance if you do, well good luck to you.

sofiya S.

If i could give this place a 0 star I would. I first signed up for All state Insurance with an agent named Kapil back in March. I was given a quote, we went over everything in detail, he asked me questions and specified what my insurance would cover compared to TD. All in all, it seemed like a good deal and was far cheaper than I was paying with TD. After running my abstract we landed at $234 for full coverage. At this point I was more than happy to take the deal because All state was offering me the same coverage as TD for a much better price. In May, I received a letter 'thanking me for the changes made to account' and that my premium jumped all the way up to $289!!! I messaged Kapil immediately after asking him what happened. Apparently he signed me up for a Drivers program where i was supposed to have downloaded an app that tracks my driving which would then offer me a discounted rate. He seemed to cover everything about the insurance cost except this major detail! If this was a no strings attached thing that gave me a discount, i would have downloaded the app and save that money monthly, rather than forgo that discount all together. No brainer. He told me he would take care of it and so I trusted him to do so. Weeks go by without an answer so I message him again and he's telling me that he's going to contact his back office so that he can authorize that the difference in cost ($234-$289) be sent back to me via prepaid Mastercard. I thought this seemed a little sketchy and doubted that this was even a thing but I thought because he failed to tell me about this program and how it effects my insurance rate that he would indeed take care of it. It was his mistake to take care of. Now it's been months of him essentially leaving me on read and not checking in with me for his mistake. I am fed up with the BS. He kept telling me that back office has sent some cheque in the mail and at that point i was done. It is now October and have yet to receive anything in the mail. He has lied and refuses to own up to his mistake and now I'm paying for it. Terrible service and I hope the managers can reach out to me. He is a terrible representative of All State Insurance.

Justice J.

I decided to not pursue any insurance needs with Allstate due to price, but I wanted to leave a great review for Agent Aleshia Sundberg for her amazing customer service and prompt responses. This was the first time I have went through the insurance process and to have someone who took the time to explain and get back to me unlike some other companies, was much appreciated.

Allstate might not be able to beat the price like they did me, but do what's best for you and just give Aleshia a call to go over your options. I've always been told having too many options is better than not having enough! Thanks for your help Aleshia!

Lorie R.

I can’t say enough about the GREAT service I received after an accident I was in, with Allstate being really amazing with their help through the entire process! Accident, being hit from behind, happened on a Thursday. By the following Tuesday morning, I had my bumper repplaced, car seats replaced, and had my chiro and massage appointments booked for my whiplash. I was blown away!! This also included a rental from Enterprise as well during that time. Truly a seamless process and would HIGHLY recommend Allstate to anyone looking for a good insurance company!

Faisal H.

I want to let everyone know, especially the owner of this branch that Jill was exceptional this morning with her customer service skills. She was quick to resolve my billing issues in no time, and we had good chat as well. Customer service experts like her are the main reasons customers like to keep coming back, as well as we refer others as well. Thanks again Jill for this morning taking care of my billing needs. You were great!

Jade R.

I recently switched my auto insurance to Allstate and I am very happy with my service and experience . My agent Aleshia was excellent, knowledgeable and helpful also very lovely to communicate with. She got me my new insurance plan at a way better price than my current and she expedited the service because I need to get everything setup within a short deadline.
Thank you so much Aleshia and team for all your help!