Grande Prairie Chrysler Jeep Dodge - Grande Prairie, Alberta

Daniel F.

The sales lady was very professional and very nice! I did have a few things that concerned me which I brought up and they dealt with most of it. The only thing they didn’t do was change out the windshield which they should have done because I talked to multiple people and you are required to have a complete clear windshield without any chips or anything on it. This one had at least least five or more chips and now the windshield is cracked! So that part bothers me and not throwing in a block heater at the beginning which we talked about before the papers were signed. but they did end up cleaning the vehicle later, which I asked for, there are spots they missed, which I took pictures of, and they did fuel it up. They also put extra scratches in it after it was done, which I also took pictures of.

Rolly P.

Had another fantastic service done at GP Chrysler today. The guys working the express lane were awesome. Great job guys. I always have received top notch service at the express lane. I highly recommend and will be back again and again.

Parry V.

I've been getting my Jeep serviced at this place for the past six months. Recently, I had an issue with the door hinges, which they approved to fix. I left my vehicle in good condition at their dealership because I trusted them. One of the service advisors took responsibility for my Jeep. I'll mention everyone who provided the worst service and took out their frustration on me, neglecting to fix the damage they caused.

I left my Jeep with them on June 25th, and they called me to pick it up on July 12th. To my surprise, what I expected to be a positive experience turned into a nightmare. Instead of fixing things, I found several issues: they broke my Jeep's original windshield without informing me and replaced it with a broken aftermarket one. Additionally, they damaged my right headlight, which costs almost $1500 to replace. Furthermore, the paint job they did on my Jeep is terrible. The side mirrors on both sides don't move from the control buttons.

When I first saw my vehicle, it was parked in a broken condition, and they called me to pick it up from their lot. I raised this issue with their service manager and the rest of their team, requesting that they return my vehicle to the same condition I left it in. Instead, they pressured me to take my Jeep back, threatening to tow it from their premises if I didn't. Their service advisor and manager even said, "We're done with this, bring back your Jeep."

During this time, I had been using a rental vehicle at my own expense while my Jeep was in their shop. They turned my Jeep, which I've always kept in top condition since buying it, into a broken mess. They broke the original windshield, headlight, side mirrors and left numerous scratches on the body despite being responsible for the damage they caused.

They forced me to take my Jeep back from their shop without providing the paperwork, claiming their system was slow and that it would be ready in seven days. They called me to pick it up, saying "it's ready to pick."

I was devastated by their service, the damage they caused to my Jeep, and the insults they directed at me. After addressing the issues they caused with my Jeep, the advisor had the audacity to demand payment for the original windshield they broke, as well as the headlight.

Amy

Honestly my experience with this dealership has always been pleasant. I've been a customer since 2016. Yesterday I brought my truck in for recall work and couple other issues I wanted them to take a look at / work on.
My experience was good with my service advisor until it came time to pick up my vehicle. My husband came along with me as we had some errands to run in town.
The service advisor had my truck pulled into the bay so we could try to resolve one of my vehicle issues a different way and when it was time to leave I got into the drivers seat of my truck and my husband went to get into the passenger seat. I seen the service advisor say something to my husband but didn't think anything of it.
When me and my husband were pulling out if the bay, he informed me the service advisor "joked" with him about how he better make sure he wears his seat belt because I was driving and you never know with woman drivers. It was a very uncalled for comment.
I was super offended by this sexist comment and quite honestly pissed off that this service advisor would say that when he's been acting nothing but nice to me all day.
I get it, it's a dealership and men will be men but when you are supposed to be in a professional customer service job this is absolutely appalling as a customer of this business for the last 9 years.

Meagan V.

Always a great experience when I go in for a service appointment. They were proactive in letting me know additional work needed to be done and had quotes available. Very happy, as always, with my experience with this dealership.

Alona G. E.

Big Shout out to my service advisor Kevin McKenzie who always go beyond the extra mile! He did all means to make sure I will get my vehicle on time eventhough they are on a busy winter season. Great job to GP Chrysler service department! 🙂

marc P.

Well I must say that this was the best service that I have ever experienced buying a vehicle. The whole team makes you feel like you are at home.

From Top to bottom they are very knowledgeable, open and honest as well great deals to be had. I highly recommend going to see the Grande Prairie Chrysler Team if you are looking. You will be in great hands 👌

Can't say enough good things.

Great Job All once again 👏

Allison H.

Amazing service! Jordan was very accommodating and listened to everything we were looking for. He is absolutely the salesman you want when looking for a vehicle! Alisha and Cianne made sure the paperwork process was smooth and seamless. Everyone was readily available for any questions or concerns we had after the purchase. 10/10 recommend!