Panasia Holidays - Calgary, Alberta

J S.

Customer service is horrible. I've called multiple times and they always have a person who cannot speak or understand English. Furthermore, I've asked for an agent to call me back about travel questions and I never get a follow up call. Its seem like Megan is the only agent who understands and can speak fluent English. I will never deal these guys again.

J. L.

I had an amazing experience with this travel agency in Calgary! Their local tours to Banff are fantastic, and the tour guides are extremely professional and knowledgeable. During the recent Jasper wildfire, they proactively offered alternative plans to ensure our trip went smoothly, which was a huge relief.

Their ticket prices to Asia are very competitive, and what really sets them apart is their outstanding customer service. Unlike other online booking website or airlines where you can never get through during a chaotic situation, this agency always has someone available to answer calls or promptly reply to your call. This personal touch and reliability during stressful times make all the difference.

I highly recommend this travel agency for anyone looking for excellent travel services and exceptional customer care. They truly go above and beyond to make your travel experience the best it can be!

Yolanda C.

In their office for 3 hours to buy 3 tickets back to China in summer. Complicated trips, the owner of the business is super patient. Because I accidenly copied the wrong names, she had to re-did everything and fought to get the seats because the availability is very limited.

Since I moved to Canada in 1999, I have always used this agency to help me to buy air tickets every time when I traveled, they never let me down and always are very thoughtful and considerate for customers.

cheeryh

My relatives did couple of day trips with the tour group, and my relatives were satisfied with their trips. Will go back to them in the future.

Sandra T.

昨天的Yoho 一日遊 行程安排得太棒了 導遊講解的非常仔細 每一個點停留的時間拿捏的很好 車子開得又穩。尤其沒有想到跟著旅行團出遊，竟然還能夠達到健行的目的，而不只是蜻蜓點水到此一遊！
謝謝泛亞旅行社

J C.

super friendly； great price

L H.

Walked in for assistance in applying for a China visa and they were super helpful and friendly! There were so many difficulties in doing the application on our own but they were patient and even called the Chinese consulate to confirm information that was required in our unique circumstances. They pulled up our saved application online and were able to help us fill out the rest. It got quite busy with a few customers waiting but they made sure our application was done correctly to the best of their knowledge regardless of the lineup. They all speak Mandarin or Cantonese and English. For the fee they charged for the application, it was worth it for the tedious time involved in the application. Thank you!!

A P.

Exceptional customer service. I booked with Nanette Alpuerto who was very patient, cordial and professional. She provided personalized service by sending me a number of dates/quotes to choose from that would suit our vacation schedule/budget. She walked me through the whole process from booking, going through flight details and choosing plane seats. I would definitely 100% recommend her for such awesome booking experience I had with Panasia Holidays.